Interview with Peter Morville: Planning for Everything in Times of COVID-19

Peter Morville is one of the pioneers of information architecture and user experience, working with clients including AT&T, Cisco, Harvard, IBM, the Library of Congress, Macy’s, the National Cancer Institute, and Vodafone. His books include Information Architecture for the World Wide Web, Intertwingled, Search Patterns, Ambient Findability and, most recently, Planning for Everything: The Design of Paths and Goals.

With a background like that – and more than a quarter of a century’s experience in helping people and organizations to plan – I was keen to talk with Peter about what he was learning from the turbulence of the COVID era. We spoke early in October 2020.

Peter Morville

A man writes a book called Planning for EverythingHow has this year affected your paths and goals?

2020 is a special year, in all sorts of terrifying ways, but I think that the trends towards unpredictability have been growing for us in recent years. It’s not just 2020, right?

In my book, Planning for Everything, one of the biggest encouragements is for people to be mindful of the balance that we strike between planning and improvisation. Even though it’s a book about planning, part of my message is that we should have humility when we think about the future, and our ability to predict or control it.

I remember several years back talking with a friend who was spending some time in Rwanda. She said that, when she was there, it was a country where it was harder to plan that it was in the United States. There were more unexpected things that happened, you couldn’t count on stability, even down to the level of deciding that next Wednesday was going to be a good day for your coffee date, because something might come up.

Stability has been unevenly distributed around the world, probably forever. In countries such as the UK and the United States, many of us have been fortunate to enjoy significant amounts of stability and predictability, where we can say, “I’m going to plan a vacation in three months, or a wedding in nine months.” Many of us have a lifetime of experiencing that the things we plan, happen! 

The last few years have really eroded our sense of confidence in our ability to plan for the future. I would say in the United States right now, I’ve never experienced a period where there’s so much uncertainty, whether that’s from COVID-19, climate change and wildfires, the upcoming presidential election, civil unrest…Planning a vacation three months from now seems a bit crazy!

Sometimes instability creates opportunity as well as jeopardy. Obviously one wouldn’t wish this pandemic on the world, but can you see opportunities arising from the current moment?

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Digital Inclusion Forum, Sydney, 16 November

On Wednesday 16th November, I’ll be moderating panels and giving a short plenary at GoDigi’s Digital Inclusion Forum in Sydney.

Sydney Opera House
Sydney Opera House, by Wikipedia user Hpeterswald – used under a CC BY-SA 3.0 licence

We’ll hear about innovation and equity, digital technology and social housing, and accessibility in the information age – from speakers like Rachel Thomson of Australia Post, Ishtar Vij of Google, and Laurie Patton of Internet Australia.

You can find out more about the Forum, and the accompanying Expo and Pop-Up Festival, at the GoDigi website.

It’s free to attend, so if you’re in Sydney and interested in our digital future, come along and say hi.

Losing control in digital space: Liberact 2016

Last month I spoke at the Liberact conference of digital interactive experiences.

My paper was ‘Play, Chance, and Comics: Losing Control In Digital Space’.

Annotated whiteboard at a Brisbane gym

We explored comics, creativity…and what digital designers could learn from the noticeboard at a gym.

You can see an annotated PDF download of my presentation here.