Things That Make You Go Boop: Self-Check and Engels’ Pause

We order most of our groceries online in our house, but when we’re short on something or have forgotten a vital ingredient, we go to a Sainsbury’s supermarket ten minutes down the road. There are two tills staffed by cashiers and three of those machines that make you go boop: you have to scan the items for yourself, passing their barcodes over the laser light, and the machine lets you know it has logged the item with a “boop” sound.

I work a fair bit with public libraries, which also have things that make you go boop these days.

Read more

Preparing for Worlds We Didn’t See Coming @ ASPAC 2019

Queensland Museum & Science Centre
Queensland Museum & Science Centre by Wikipedia user GordonMakryllos – CC BY-SA 4.0

“A long time ago, when I was a child, I went to a Science Centre. Back then, there was nothing like it – a truly hands-on space of adventure and learning, in an age when most museums kept their exhibits under glass.

“On most of the Science Centre exhibits, you turned a crank, hoped to see something awesome happen – then read the didactic to see what you were supposed to have learned.

“Pedagogy has moved on, but so has the world. What happens when you “turn the crank” of science and causality breaks down? What happens when social and natural systems collapse, public trust fractures, and old worldviews reveal their blind spots?

“What would the ‘Post-Normal Science Centre’ look like?”

Next month, I’ll be speaking as the opening keynote at this year’s Asia Pacific Network of Science and Technology Centres Conference – ASPAC 2019.

New strategic plan for Supreme Court Library Queensland

I’m pleased to announce the publication of one of my recent projects, the new five-year strategic plan for the Supreme Court Library of Queensland, Australia (SCLQ).

Queen_Elizabeth_II_Courts_of_Law,_Brisbane_03
Queen Elizabeth II Courts of Law, Brisbane by Wikipedia user Kgbo – CC BY-SA 3.0

The project, which ran through 2018 and early 2019, comprised research, interviews, survey and workshop design, plus co-writing the finished plan with Supreme Court Librarian David Bratchford.

Researching and writing the plan gave me the opportunity to explore one of the most fascinating and challenging sectors of the information profession – the law.

Read more

The Library as Value-Creating System

Here are a few thoughts on how we might apply the Value-Creating System (VCS) approach – which focusses on relationships as much as transactions or products, emphasises collaboration as much as competition, and incorporates values other than the financial – to public libraries.

Box full of colourful characters and figures with placards labelled "Library of the Future - Some assembly required

What Does a Library Do, Anyway?

It can be hard to define a library’s purpose these days.

This is more of a problem for public libraries than for other institutions. Universities and colleges have well-articulated information needs, as do hospitals, courts, and other government bodies, or large enterprises which employ librarians of their own. Libraries within these organisations serve the information needs of a specified group, and often those needs and services are pretty well defined too.

Public libraries, however, struggle more with self-definition. They provide a wide and varied range of services, plus the communities they serve are often more diverse and less tightly defined. Some corners of Libraryland have been talking about this online for a while. Read more

Summer Learning: Getting Your Head Around Value-Creating Systems

In the spirit of showing your working in the margins of your exercise book, I’m sharing notes & thoughts from one of my summer reads – Rafael Ramírez and Ulf Mannervik’s Strategy for a Networked World.

Cover of Rafael Ramírez and Ulf Mannervik, Strategy for a Networked World

This book sets out the latest version of a strategic approach called Value-Creating Systems (VCS). The late Richard Normann and his colleagues first developed VCS over 20 years ago. Its focus on relationships and connections, exploring collaboration as well as competition in business environments, seems ever more relevant in our increasingly networked world.

As people go on summer holidays and the pace of work in the northern hemisphere slows a little, it’s a great time to read, learn, and grow. I thought I’d be honest and share a bit of my work as I get my head around a concept in strategic thinking which is also relatively new to me.

Read more

How Public Libraries Can Help Us Prepare For the Future – The Conversation

Could public libraries revolutionise politics and society by helping local communities to develop long-term foresight?

800px-state_library_of_queensland_01
State Library of Queensland by Wikipedia users Kgbo – CC BY-SA 4.0

My first piece for The Conversation, “How Public Libraries Can Help Us Prepare For the Future“, has just gone live.

It draws on research I conducted with the University of Southern Queensland’s Kate Davis and conversations with Rafael Ramírez of Oxford’s Saïd Business School.

The article explores the possibility of using public libraries as hosts for deeply local scenario planning initiatives, putting foresight tools commonly used by policymakers, big business, and the military in the hands of grassroots communities.

You can read “How Public Libraries Can Help Us Prepare For the Future” over at The Conversation now.

Public Libraries News: Mission to Library Island

Investigating potential futures as they emerge elsewhere in the world, avoiding “copy and paste” innovation, playing games to figure out the choices our organisations should make next: I talk Library Island & scenario planning with Ian Anstice over at the UK’s Public Libraries News website.

Florida Webinar: Get Started with Strategy

If you work in a Florida library, you can join me for a special webinar next month: “Get Started with Strategy: Practical Planning for the Future“.

  • How do we prepare for the future when the road ahead is unclear?
  • What technological and social changes should our library be anticipating?
  • What information do we need to begin strategic planning and how do we get it?
  • How do we get our colleagues or stakeholders on board with a vision or mission that best suits our community’s needs?
6767979825_3b78521787_o.jpg
“Weclcome to Florida Sign” by Flickr user DonkeyHotey, used under CC-BY 2.0 licence

On 17th July, this one-hour session for Florida librarians will introduce you to simple, quick-to-master tools and techniques for building strategic awareness and setting out your service’s plan for the future.

Find out more at the Florida Library Webinars site – you have to be a staff member of a Florida library to participate, so you’ve either got two weeks to move there and find work, or reach out to me directly for a webinar or workshop of your very own.