Real Time – Webinar with R. David Lankes

Today I spoke with leading US information professional R. David Lankes about foresight, strategy, and coping with uncertainty beyond immediate short-term crisis response.

David created one of the first 100 web sites ever, plus the first web presence for CNN, the Discovery Channel, and the U.S. Department of Education. We spoke about what he foresaw at the beginning of the Internet age, the surprises which emerged along the way, and how we might learn from the past when the future is uncertain and unlikely to repeat what went before.

You can watch the YouTube video below, or read more at the Librarians.Support website.

Campbelltown Library Island: Preparing for challenge and crisis

The Library Island immersive training tool was released last year as a free PDF download and has since been taken up by organisations around the world.

Earlier this year, Paula Pfoeffer of the Community Connections team at Campbelltown City Council in Australia ran a modified version of Library Island with her colleagues.

Council workers visited a make-believe island nation to explore responses to uncertain and challenging situations – from climate change events to social unrest, government budget cuts, and the need to meet demands for recognition and justice for the whole community.

Below, Paula explains how the event was run, what the outcomes were, and how it has fed Campbelltown’s response to the Australian bushfire crisis and the emerging COVID-19 pandemic.

It was just another day on Uluibau Island……

In the towns of Juschester, Becstone and Pfefferville, the collections were being maintained and programs and services were being offered to the community. Life was pretty good for the staff that worked at the combined library and child care centre facility.

Then a climate change event happened and there were increasing demands for recognition and justice from the island’s indigenous population. Then the desperate people speaking a language that no-one seemed to recognise migrated to the City. And then the Ministry began to make ominous noises about cutting library budgets……

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Planning for Uncertainty with R. David Lankes

Next Tuesday, 24th March, at 9am US Eastern Time, I’ll be chatting with American library maven R. David Lankes about how we can plan for the “New Normal” which awaits on the far side of the current pandemic.

R. David Lankes

We’ll talk about foresight, coping with risk and uncertainty, and finding prudent ways to anticipate the world we’ll inhabit during the COVID-19 crisis and beyond.

Participants are welcome to participate in the online chat during our discussion; find out more and join in via the link at David’s website.

Strategy and Impact Workshops at State Library of New South Wales

Following a successful engagement last year at the State Library of New South Wales, I’ll be returning to Sydney with colleague Brendan Fitzgerald for two workshops in early May.

In our “Library Leaders Workshop Day” on May 4, Brendan & I will help senior library staff to explore a range of strategic tools and techniques. These will help teams think about changing wants and needs in their communities, building the capability to respond with creative local strategies.

Then, on May 5, we will explore ways of defining, measuring, and sharing the difference that public libraries make to their communities, in “Next-generation Measures and Metrics for Public Libraries“.

Join us for one or both of these sessions in May – we’re looking forward to seeing you.

Kurs setzen für mehr Bibliothekserfolg: Bremen workshop, March 2020

How far ahead do you plan your professional development? German-speaking librarians and information professionals interested in foresight, strategy, and leadership can join me and my fellow consultant Andreas Mittrowann for a special one-day workshop in Bremen on 9th March 2020.

Andreas and I will be exploring questions of design, planning, and innovation in this special event incorporating the “Library Island” game.

You can read more about the Bremen event at Andreas’ blog and sign up to join us via the workshop’s Eventbrite page.

Truth, lies, fake news, futures, Brexit

So, after the UK election, it looks like Brexit will be happening, barring a truly wild turn of events.

It hasn’t mattered to the electorate that politicians have lied to them; they haven’t been put off by misleading videos, the rebranding of a party’s social media account as a “fact checking” service, or the failure of politicians to submit to debates, interviews, and media scrutiny.

In fact, perhaps voters wanted to be misled – to be told that one can simply “get Brexit done”, after years of wrangling.

For information professionals, this moment returns us to the idea that policing facts will not solve the various issues of trust in information which have been bundled as “fake news”. People might accept being misled if they believe the political system is stacked against them; it seems people will also accept being misled if they are tired and frustrated by politicians’ failure to thread the needle of Brexit’s self-inflicted crisis.

Brits voted to leave the European Union in 2016 without a clear definition of what that meant, or what future relationship with Europe was being mandated. Politicians struggled to parse the meaning of that vote and, when Theresa May returned to the polls in 2017, the renewed “will of the people” was clearly and legitimately expressed in the form of a divided parliament. Nobody had a clear sense of how to deal with the outcome of that referendum.

Now, it seems the voters of the United Kingdom have chosen to slice the Gordian knot, irrespective of whether or not Alexander has lied to them, or what other cherished ties might be undone in that stroke.

What does all this mean for information professionals? Read more

Can you dig through spaghetti to save a ribbon? @UTSLibrary

A library needs your help — and by helping them, you’ll be helping the world.

A few years ago, the librarians at University of Technology Sydney (UTS) in Australia awarded a creative residency to Chris Gaul, a designer and artist who used sound and visuals to find new ways to bring the collection to life.

One of Chris’ most impressive works from this period was the Library Spectogram, which visualised the library’s collection, organised by the Dewey Decimal system, as a colour spectrum.

 

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Chris’ artwork visualised the collection by representing the number of books under each Dewey subject heading as a colour, with different shades of each colour representing the subdivisions within each class.

What made this truly brilliant was what UTS Library did next: turning Chris’ artwork into a practical tool, an interactive web interface to explore the library collection.

On the UTS library catalogue, the library spectogram exists as a band of colour – “the ribbon” – which you can click to expand the colours of each subject into the subdivisions which they’re shaded by.

 

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The spectrum makes understanding and browsing the Library’s collections more intuitive and engaging. It’s a simple tool which could be used by almost any library with an online catalogue, large or small, in any sector.

In a world where everyone is trying to wow you with the latest digital innovation, it’s a simple, humble, effective tool which offers a transformative experience in collection exploration: the online version of serendipitous browsing among the shelves.

So what’s the problem?

UTS Library is going through massive changes right now: moving to a new building on their Ultimo campus and starting to rethink their discovery services, which could mean moving to a new online home too. The long-awaited project to share the ribbon’s code openly has been deferred by several years.

Plans to release it in early 2018 were delayed until the start of this year, and as 2019 comes to a close, more than seven years after Chris’ original residency, the ribbon is still not out in the world. With the planned overhaul of discovery services, it’s even possible that the UTS ribbon might be lost entirely.

What’s needed now is to find a way for the code which creates the ribbon to be liberated from the UTS online catalogue and shared openly. That’s where you, or someone you know, comes in.

UTS’ Dr Belinda Tiffen has kindly given permission for interested parties to work with the Library to make this happen. This could involve a group of interested students taking it on as a project; it could become the focus of a hackathon; or it could be volunteer work by public-spirited souls who want to give something back to libraries worldwide.

The code uses the functionality of the UTS search engine Endeca to group search results, so there could be a bit of a technical challenge digging through “spaghetti code” to make this happen – but once the ribbon’s code is exposed and shared with the world, any library with an online catalogue could consider making use of Chris Gaul’s gift to UTS.

In an age when university libraries are striving to be open, it would be an act of generosity, sharing digital discovery tools just as freely as libraries wish to share their content.

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At a time when we recognise the need to preserve digital as well as physical heritage, it would ensure that the Library Spectogram doesn’t just become “a nice thing one library had once”, yet another great innovation which is celebrated on social media and shown off at conferences, but ends up on the scrapheap when steps aren’t taken to nurture and sustain it.

If you think you could help UTS Library to share the Library Spectogram code with the world, reach out to Belinda Tiffen to offer your services and learn more.

Strategy and Impact Workshops for LIANZA Aotearoa New Zealand

Last week, I ran two workshops for New Zealand culture and information professionals with the support of Australia’s Brendan Fitzgerald.

The sessions, hosted at the National Library in Wellington by the Aotearoa New Zealand library association LIANZA, explored foresight, strategy, and next-generation measures of impact. We sought to give Kiwi culture & information professionals the tools to examine the future and make judicious strategic decisions, then investigate new ways to measure and demonstrate the difference their actions make in the world.

One participant said:

​​The tools from the strategic session were the most immediately useful to me – I liked how they broke a large process down into smaller steps from which concrete directions came organically and iteratively. I also liked the argument that while evidence-based research is good, there is no evidence from the future, and the stress on the fact that there is more than one possible future.

It was good to have people from outside your immediate context test your assumption, and to do the same for others… I made a coffee date with someone who is already a second-degree connection in my network who I have been meaning to connect more closely with (bonus: they’re from a different GLAM field to me, so that was a plus for LIANZA making it open to multiple sectors).

You can read more at the Libraries Aotearoa website.