After Frederic Laloux: Reinventing Information Organizations

“Something is broken in today’s organizations…The pain we feel is the pain of something old that is dying…while something new is waiting to be born.”

Frederic Laloux, Reinventing Organizations

So much of organizational life is onerous and frustrating these days. For many of us, the day job is characterised by aggravation and a sense of soullessness: a “cold, mechanical approach” which trades agency and responsibility for box-checking accountability and loss of control.

Reinventing Organizations: A Guide to Creating Organizations ...

That’s what Frederic Laloux argues in his 2014 book Reinventing Organizations, which explores alternative models for those institutions and businesses willing to dissolve hierarchies and pursue new management paradigms.

Laloux’s case studies include the Dutch healthcare organization Buurtzorg, which delivers community care in leaderless self-organizing teams of ten to twelve nurses, and FAVI, a French automotive supplier which has divided itself into self-managing “mini-factories” whose teams operate without executive management. These businesses and institutions, Laloux argues, resemble living systems more than the organisations of old. They are evolving beyond previous, rigid ways of bringing people together to achieve a goal: the army, the university, the corporation…even the organized crime syndicate.

Laloux presents a practical vision for a world where “no one is the boss of anyone else”, and our organizations begin to take on an organic character.

The approach is intended to work across many sectors, with examples including highly regulated industries such as the energy industry and food processing. I thought I’d spend some time thinking about what it would mean for information organisations – archives, libraries, and other entities which create, store, share, and manage information – to explore Laloux’s approach. What would it take for us to reinvent the Information Organization? Read more

Strategy and Impact Workshops for LIANZA Aotearoa New Zealand

Last week, I ran two workshops for New Zealand culture and information professionals with the support of Australia’s Brendan Fitzgerald.

The sessions, hosted at the National Library in Wellington by the Aotearoa New Zealand library association LIANZA, explored foresight, strategy, and next-generation measures of impact. We sought to give Kiwi culture & information professionals the tools to examine the future and make judicious strategic decisions, then investigate new ways to measure and demonstrate the difference their actions make in the world.

One participant said:

​​The tools from the strategic session were the most immediately useful to me – I liked how they broke a large process down into smaller steps from which concrete directions came organically and iteratively. I also liked the argument that while evidence-based research is good, there is no evidence from the future, and the stress on the fact that there is more than one possible future.

It was good to have people from outside your immediate context test your assumption, and to do the same for others… I made a coffee date with someone who is already a second-degree connection in my network who I have been meaning to connect more closely with (bonus: they’re from a different GLAM field to me, so that was a plus for LIANZA making it open to multiple sectors).

You can read more at the Libraries Aotearoa website.

Drink Your Way To Better Librarianship with @RobThomson2528

Today we’re joined by Australia’s Rob Thomson, a library worker and educator who trains library staff, runs conferences and events, and explores the future of the profession in a most adventurous way. We got to chatting after I read Charlie Spedding’s book From Last to First; in a previous entry on this blog, I explored a chapter of this book entitled “The Beer Drinker’s Guide to Sports Psychology.”

Matt
Thanks for joining me, Rob. I got in touch for this chat after reading the section of Spedding’s book where he describes changing his approach while nursing a pint of beer:

“If thinking differently was going to make me a better runner, I could do it sitting in the pub. I smiled to myself and took another drink as I figured I was making myself a better runner right now.”

And I thought of you!

Rob
That is awesome! I am no runner, but I do get to thinking differently. Sometimes that happens whilst nursing a beer… sometimes it is over a coffee; or even descending the stairs… But a beer helps!

Often because it’s not at work, you’re in a different place, more relaxed and can take a longer, more considered, view of things and put 2 and 3 together better than when distracted by what goes on at work.

In a sense, it’s giving yourself permission to have some thinking time.

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Image by Wikipedia user U3144362, licensed as CC BY-SA 4.0

Matt
You’re kind of in the business of making better librarians, aren’t you? Read more

Curiosity vs The Post-Truth World

Among my weekend reads was Tim Harford’s Financial Times piece “The Problem with Facts“.

We’re big Harford fans around these parts, not just for his podcast More or Less but also his book Messy, which I’ve been inflicting on various colleagues and friends around Australia.

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In the FT piece, Harford takes us back from the fake news and false claims of political debate in the age of Trump and Brexit to the history of “doubt manufacture” in the 20th century, and the tobacco industry’s attempts to blur the links between smoking and cancer.

He examines the limits of fact-checking as a response or a rebuke to those who cloud public discourse with lies.

He tells us that scientific literacy is not necessarily the answer, that it “can actually widen the gap between different political tribes on issues such as climate change — that is, well-informed liberals and well-informed conservatives are further apart in their views than liberals and conservatives who know little about the science.”

Harford goes on to outline a paper “Scientific Curiosity and Political Information Processing” by Dan Kahan, Asheley Landrum, Katie Carpenter, Laura Helft and Kathleen Hall Jamieson.

Those authors argue that it is worth exploring further whether a person’s curiosity about science can counteract our tendency to view the world through the lens of political bias.

Their initial findings prompt them to explore whether

individuals who have an appetite to be surprised by scientific information—who find it pleasurable to discover that the world does not work as they expected—do not turn this feature of their personality off when they engage political information but rather indulge it in that setting as well, exposing themselves more readily to information that defies their expectations about facts on contested issues. The result is that these citizens, unlike their less curious counterparts, react more open mindedly and respond more uniformly across the political spectrum to the best available evidence.

As Harford puts it, “Curiosity is the seed from which sensible democratic decisions can grow. It seems to be one of the only cures for politically motivated reasoning but it’s also, into the bargain, the cure for a society where most people just don’t pay attention to the news because they find it boring or confusing.”

All of this is great news for those of us working at the odd intersection of knowledge and culture, where communities meet institutions like galleries, museums, libraries, universities, and healthcare providers.

I’ve been worrying for a while now, even with events as warm and cuddly as the annual Fun Palace celebrations of art and science, about the times we choose to take scientific claims on faith.

I worry too about what part libraries have to play in the battle against fake news and egregiously false claims in the media. Is the library a trusted dispenser of facts and information? A repository of the truth? Or, rather, a safe place for you to indulge your curiosity, to wander as you see fit through all the contested claims and different visions of human knowledge and culture?

Harford’s take on that research paper returns us to the notion of each individual’s curiosity and exploration as the basis of scientific endeavour and the quest for truth. It returns us not to blind faith in science or reliance on fact checkers, but a sense that we must always actively challenge and revise our beliefs.

It reminds me why, in the last few years, we’ve allowed kids to sketch time-travelling creepy crawlies from a steampunk world to encourage scientific observation; why we spent last week in the Aussie town of Bundaberg to help rural writers speculate  about the future of society; why we’ve been training health professionals using far-fetched and fantastic case studies like the Immortal Sock Monkey. It’s because these activities each became a matter of curiosity and wonder, rather than a mere transfer of facts from a person in authority. Curiosity and wonder might just be the best antiseptic for the spread of fake news.

If the formal research into scientific curiosity proves fruitful, it could guide and nuance our attempts to encourage  a world where people are free to learn, explore, create, and play as they wish to, not just in accordance with curriculums and constraints.

It wouldn’t just be about science, either. For isn’t art, too, a matter of curiosity about materials, expression, and representation? And don’t those of us who find ourselves on colonised lands need, as Columbia anthropologist Beth Povinelli has been arguing, to become more curious, too, about Indigenous ways of knowing and understanding the world?

This is a difficult moment for those of us who value the truth in public life and wish to push back against those who maliciously sow doubt and deliberate misinformation. But Tim Harford’s article reminds us that there are ways forward for those of us unwilling to embrace a post-truth world  – and that, wonderfully, those ways might even be incredibly exciting, incredibly adventurous, and incredibly good fun.

Lake Mac GLAM

I’ll be speaking at the inaugural Lake Mac GLAM Symposium for museum, gallery, library, arts, and culture professionals in Lake Macquarie, New South Wales next month.

Lake Mac Glam logo

On 10th April, join me and other GLAMourpusses from across Victoria, Queensland, and New South Wales to look at trends, challenges, and opportunities for Australia’s cultural sector.

Find out more & get your tickets here.