Dream and Deliver 2018

Last year, I delivered a session called “Dream and Deliver” for librarians from across south-west England, hosted by Service Delivery Manager Tabitha Witherick and her colleagues at Libraries Unlimited. (The workshop’s excellent title was Tabitha’s idea).

Tabitha writes:

Dream and Deliver: Finding New Ideas, Developing Relationships, and Making Good Things Happen on a Budget

I had the pleasure of working with Matt on a regional project to bring together library people from across South West England, to provide a workshop packed with creative, practical tips and techniques for strengthening the library’s relationship with the community, empowering staff, and delivering spectacular, innovative, cost-effective programmes and services.

Matt is incredibly easy to work with; he supported me with information to complete funding applications, promotional materials to engage participants and helpful communication pre and post workshop. On the day the participants experienced a highly interactive session. Matt puts everyone at ease and fosters a collaborative atmosphere.

By the afternoon the group were creating new library experiences together, being encouraged to understand inclusivity and diverse perspectives and needs, experimenting and evaluating, all within the safe space that Matt had created for them.

As a result the follow up pledges the group put forward were really inspiring!

But don’t take my word for it, see what the participants said:

‘Matt is amazing! Really engaging, fun and informative. I look forward to using some of the techniques back at the ranch. Great, out of the box thinking, very refreshing. Can we borrow him please?’

‘Matt was really good at engaging everyone and making us all feel a bit special. I will definitely use the practical ideas like the penguin and kinder egg.’

‘A really innovative, refreshing workshop with an inspiring presenter. Lots of things to take away and think about and so many games and ideas to try back at the library. Lots of fun!’

‘It reminded me to look for solutions rather than simply identify problems. I feel renewed – there is a future in libraries!’

Six hours, three sentences for Libraries Tasmania

This September, I spent a day with senior leaders from Libraries Tasmania as part of my Australia/New Zealand workshop tour.

Accompanied by Aussie consultant Brendan Fitzgerald, my task was to help over 20 senior managers to agree an overarching mission statement that reflected an existing strategic plan, plus the full scope of an organisation encompassing archives, a museum, the State Library of Tasmania, and an island-wide public library service.

We set the scene for the mission statement with a series of iterative tasks exploring plausible futures that the organisation might face – and ways of responding if those futures came to pass.

By the end of the day, we had built enough common ground for the workshop participants to agree a wording which framed and articulated their service’s mission in an accessible yet inspiring way: three compelling sentences that could only be found after a solid day of future-facing inquiry.

Libraries Tasmania’s Executive Director Liz Jack wrote:

Throughout the day, Matt kept things moving while still being emotionally intelligent enough to notice when people were feeling uncomfortable, respectfully encouraging them to articulate what they were feeling and thinking.

Comments from participants included the following:

  • Matt captured the context of Libraries Tasmania very well and his in depth
    knowledge and experience of other libraries internationally added value to the
    sessions
  • Matt kept us on track and had a great ability to read the room
  • A great find!
  • Best facilitator seen in a long time; a good understanding of both strategic
    planning and the library field
  • Matt is one of the best. Clever listening and guidance and good subtle questioning of assumptions . . . a paradigm changer and questioner
  • The fact that there was an outcome was a significant improvement to any
    other vision/mission related workshop I have engaged in . . . It could not get
    much better.

Matt’s work has set us up with a mission statement that everyone has embraced and now owns, and the discussion and ideas he generated have laid a solid foundation for future planning and visioning work with the entire organisation.

You can read more at this site’s testimonials page.

Strategy and Impact Workshops for LIANZA Aotearoa New Zealand

Last week, I ran two workshops for New Zealand culture and information professionals with the support of Australia’s Brendan Fitzgerald.

The sessions, hosted at the National Library in Wellington by the Aotearoa New Zealand library association LIANZA, explored foresight, strategy, and next-generation measures of impact. We sought to give Kiwi culture & information professionals the tools to examine the future and make judicious strategic decisions, then investigate new ways to measure and demonstrate the difference their actions make in the world.

One participant said:

​​The tools from the strategic session were the most immediately useful to me – I liked how they broke a large process down into smaller steps from which concrete directions came organically and iteratively. I also liked the argument that while evidence-based research is good, there is no evidence from the future, and the stress on the fact that there is more than one possible future.

It was good to have people from outside your immediate context test your assumption, and to do the same for others… I made a coffee date with someone who is already a second-degree connection in my network who I have been meaning to connect more closely with (bonus: they’re from a different GLAM field to me, so that was a plus for LIANZA making it open to multiple sectors).

You can read more at the Libraries Aotearoa website.

State Library of Victoria Interview with Peter Miller

I joined multimedia artist Peter Miller a.k.a. Scribbletronics to talk about his work creating art from the digitised collections at the State Library of Victoria.

Our conversation ranged across questions of serendipity and creativity, empathy and respect for historical figures whose images we use, and the sheer delight of experimenting with visual art in the archive.

You can watch the full interview on YouTube.

Show Me The Money? Thousand-Dollar Receipts and the Value of Public Libraries

Have you seen that library receipt which is doing the rounds on social media? What do you think of it?

Receipt showing that the user has saved hundreds of dollars by using their library, more than a thousand dollars over the past year, and more than seven thousand since they began using the library.

The receipt shows that the user in question supposedly saved thousands of dollars by going to the public library instead of the bookstore.

What message does this monetary value, printed on a library receipt, send out? Does it help or hinder attempts to show communities the wider value of library service?

Would a user who borrowed all those books really have spent all that money, and bought them all, if the library didn’t have them, or the library didn’t exist?

Do people make decisions & commitments about what to borrow in the same way that they do about what to buy?

The value is based on a hypothetical: what you would have had to pay, if the library didn’t exist, and you chose to buy all of those items instead of loaning them…so what is it evidence of exactly?

Dollar values speak to many people in an uncomplicated way, especially in times of austerity or economic difficulty, but what message are these numbers sending? Are public libraries only about transactions and items on shelves?

What other information could libraries be printing on library receipts instead of the retail value of books borrowed? What would be gained, and what would be lost?

Things That Make You Go Boop: Self-Check and Engels’ Pause

We order most of our groceries online in our house, but when we’re short on something or have forgotten a vital ingredient, we go to a Sainsbury’s supermarket ten minutes down the road. There are two tills staffed by cashiers and three of those machines that make you go boop: you have to scan the items for yourself, passing their barcodes over the laser light, and the machine lets you know it has logged the item with a “boop” sound.

I work a fair bit with public libraries, which also have things that make you go boop these days.

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Let’s Make @ Warwickshire Libraries

There’s a new case study out at the website of library designers “Thedesignconcept”, recounting the process for the development of a new interior and makerspace at Rugby Library in Warwickshire, UK.

The Rugby makerspace was part of “Let’s Make“, a county-wide maker offer focussed on two dedicated spaces in the towns of Rugby and Nuneaton.

Once the design & refurbishment of the space was complete, I joined Warwickshire’s “Let’s Make” project leaders Fay Davis and Nick Cave last year for a one-day workshop helping senior stakeholders from the library service to refine the new maker offer.

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New strategic plan for Supreme Court Library Queensland

I’m pleased to announce the publication of one of my recent projects, the new five-year strategic plan for the Supreme Court Library of Queensland, Australia (SCLQ).

Queen_Elizabeth_II_Courts_of_Law,_Brisbane_03
Queen Elizabeth II Courts of Law, Brisbane by Wikipedia user Kgbo – CC BY-SA 3.0

The project, which ran through 2018 and early 2019, comprised research, interviews, survey and workshop design, plus co-writing the finished plan with Supreme Court Librarian David Bratchford.

Researching and writing the plan gave me the opportunity to explore one of the most fascinating and challenging sectors of the information profession – the law.

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My Visit to Library Island: Eli Neiburger, Ann Arbor District Library

Library Island, the participatory activity which reaches the parts other professional development cannot reach, is here! You can read more and download your copy of the free, CC-licensed PDF file here.

I’m featuring some accounts of the Island from people who have attended Island sessions, or run Islands of their own, to give you a better sense of what it means to take part in, or even organise, your own Library Island.

Last time, Sherlonya Turner of Ann Arbor District Library (AADL) in Michigan, USA joined us for her account of running Library Island. Sherlonya and her colleagues ran a tailor-made session at LibCamp 2019, a professional development event for regional librarians hosted by AADL.

Now AADL Deputy Director Eli Neiburger takes up the story.

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