OECD Government After Shock Podcast with Robert Hoge, Queensland Health

As part of the OECD’s Government After Shock project, I’m working with a team from their Observatory of Public Sector Innovation, interviewing public sector leaders & practitioners for a podcast series exploring their perspective on the crises of 2020, and implications for the future of government worldwide.

First up, Robert Hoge of Queensland Health talks about strategic health communications in a time of pandemic, coping with misinformation & disinformation, and lessons learned from the COVID-19 experience in Australia’s Sunshine State.

Fight, Flight, and Futures Thinking: Getting Control of Organizational Panic

“The body’s reaction under critical incident stress has almost nothing to do with how you think rationally. Instead it has almost everything to do with ingrained responses, be they trained ones or instinctive ones. The amygdala will choose. It has the chemical authority to override your conscious thoughts and decisions. It also has the chemical authority to enforce its decision despite your conscious will.”

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Scuba divers by Flickr user Tim Snell CC BY-ND 2.0

In an article on “accounting for adrenalin” in situations of self-defence, US Air Marshal M. Guthrie describes the challenges of making swift and effective decisions under extreme stress. Often in such situations, our own instincts seem to act against us.

Guthrie gives the example of scuba divers who drown despite having full oxygen tanks; in a moment of crisis, the amygdala reacted by driving them to clear their airways, spitting out their breathing tube despite the diver being consciously aware that they were underwater.

“Deeply ingrained reactions are far more likely than conscious decisions,” Guthrie writes. “And don’t even get me started on how much training you have to do to override and replace your body’s instinctive responses with new ones. Regardless, you won’t be selecting an option from a menu of choices calmly and rationally like you do in the training hall. Your body is going to pick its own response in a maelstrom[.]”

Organizations aren’t precisely like organisms, and the way we think when we work collectively isn’t quite like the dramatic individual encounters which trigger our adrenal glands. Often an organizational crisis is measured in hours, days, or weeks, rather than seconds and minutes. It will involve discussion, policy, and procedure, with a pace and structure quite different from the amygdala prompting an unreasoned – and possibly counterproductive – survival response.

Still, organizations can go into a panic just as much as individuals can, and when they do so, they may start making harmful or counterproductive decisions. Significant among the situations which trigger such panic are “feral futures“. In these situations, we think we have tamed the environment we are operating in, but misunderstand what is going on, and our action based on false premises or data in fact makes things gravely worse. Read more

“Nexter” Webinar with Canadian information professionals, August 13th

I’ll be talking with Canada’s Rebecca Jones as part of the “Nexter” webinar series next month.

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We’ll be discussing questions of leadership for information professionals in these times of strategic uncertainty. How do we rethink community access to information, knowledge, and culture through the COVID era and beyond?
 

Post-normal science in the time of COVID-19: Discussion with Jerome Ravetz

Over the last few weeks, I’ve been speaking and exchanging e-mails with the philosopher of science Jerome Ravetz, one of the originators of the notion of Post-Normal Science. This is an approach to science which addresses the wider social context in which scientists and their institutions operate, intended to serve in situations where high-stakes decisions must be made and the environment is characterised by deep uncertainty.

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Jerry Ravetz, by Wikipedia user Saltean – CC BY-SA 4.0

Given that definition, what could be more “post-normal” than our experience of 2020? Jerome and I had a long chat which covered the pandemic and our response to it, warring traditions of folk and elite science, philosophy, gender, science fiction, truth & reconciliation, and electoral politics.

You can read the full transcript of our chat as a PDF download here, but some extended highlights appear below.

Matt:
So, what does an exponent of post-normal science make of the current pandemic?

Jerry:
For a while, the uncertainties and complexities diagnosed by the post-normal science approach have been coming in from the margins, until right now they’re almost in the mainstream of thought and discussion. Once that happens, it will open new possibilities – and new problems. Read more

Looking ahead: Circulating Ideas / Public Libraries News

I recently had the opportunity to speak with Steve Thomas of the American library podcast Circulating Ideas and Ian Anstice of the UK’s Public Libraries News. Both conversations were released online this week.

Ian asked me some questions about the COVID-19 pandemic, libraries’ response to it, and what might be on the horizon for our societies and the institutions that serve them.

Like any good foresight practitioner, I sought to offer questions of my own, and provocations more than prophecy. We discussed resilience, anticipation, and both the dangers and opportunities that organisations face during a prolonged, indefinite season of turbulence and uncertainty. I think the points will be useful for people outside of the library and information sector. You can read our conversation at the Public Libraries News site.

Meanwhile, over at Circulating Ideas, Steve and I talked about what it would mean to bring scenario planning and other foresight methodologies into a public library setting, building on my recent presentation to America’s Engaging Local Government Leaders network and a previous academic article co-authored with Rafael Ramírez.

You can listen to my chat with Steve, and many other excellent episodes of Circulating Ideas, at the podcast’s website, and the episode is also available over at Apple Podcasts.

“New adventures in disasterology”: Learning from crisis with Christchurch Libraries

Katherine Moody is a librarian in Christchurch, Aotearoa New Zealand. She and I submitted a piece for the US Public Libraries Magazine at the end of March 2019, and it appears in the current (April/May 2020) issue. 

You can read that text, “Even In The Worst-Case Scenario”, as a PDF download here – but it would be an understatement to say that a lot has changed in the world since we wrote it! 

Worst Case Scenario

To keep the conversation moving forward, Katherine and I had a short discussion about libraries’ experience of crisis over the past year.

Matt:
In terms of our interest in coping with crises and turbulent situations, in understanding the part libraries have to play in these huge upsets: what has been learned?

Katherine:
So much has happened, both personally and professionally, and is continuing to happen, and taking a breath to look back is almost overwhelming.

I think we need to have the mindset – and the strategy – that we need to be prepared to face anything. I’ve been thinking a lot recently about some Crowded House lyrics recently: ‘I’ve been locked out / I’ve been locked in / but I always seem to come back again’. Read more

Debate: Las bibliotecas durante y tras el confinamiento

The fiction of normality has just been exposed by the coronavirus pandemic, so why are we constantly talking of a New Normal?

Normality was only ever a comfort blanket, and one which didn’t even stretch to cover all of those in our society who needed it.

How will we change through, and allow ourselves to be changed by, the crises of 2020 – and those future crises that surely await?

I’m so grateful to Spain’s Ministry of Culture and Sport, and the “Laboratorios Bibliotecarios” team, for hosting this discussion, and tolerating my imperfect Spanish in a really lively debate with Laia Sánchez Casals, Alicia Sellés Carot, Diego Gracia Sancho, and Javier Perez Iglesias.

You can watch the recording, in Spanish, here.

Draw Your Day: Reshaping Time During Lockdown

How are you spending your days under lockdown or restricted movement? Which parts of your routine have changed? What’s working for you and what’s not?

How do you perceive time – have days begun to run into one?

Are work and home life still easy to separate? Do you have to fit your job around childcare and homeschooling? Do you notice when the weekends arrive?

Draw Your Day is a short activity using a pen, paper, and some basic shapes to help you examine and rethink the ways you’re spending time during lockdown.

It’s based on a tried and tested activity from workshops I’ve run around the world, derived in turn from a task set for students by the comics scholar Nick Sousanis. It’s quick, and it’s fun.

Draw your day

If you’ve got something to make a mark with, and something to make a mark on, and you’re curious about your relationship to time during lockdown, you can watch the activity and take part on YouTube; the whole thing takes about half an hour.