IX: Design Thinking and Beyond feat. @katiedavis / Part 2

Last time in this series we talked with Jerome Rivera of New Zealand about the messy realities confronted by frontline staff in libraries around the world. You can see some of that ongoing discussion via the #CodeBrown hashtag on Twitter.

What does an appreciation for messiness and uncertainty mean for the design of future experiences in libraries and their sister institutions? How can we best meet the information needs of the communities we serve?

Joining me this time is Dr. Kate Davis, my colleague at the University of Southern Queensland (USQ). Kate is a social scientist based in USQ’s Digital Life Lab, carrying out research into social media and the qualitative analysis of information experiences.

Kate Davis.jpg

Kate, I’ve heard of UX – user experience – but never IX. What is “information experience” all about?

IX is about understanding how people engage with information. It’s relational – focussed on the contexts in which people need, seek, manage, give, and use information. Read more

What’s next

From May, I’ll be joining the University of Southern Queensland for six months supporting “proactive, strategic, and sustainable engagement with key stakeholders and communities internal and external to USQ.”

Working with Professor Helen Partridge and her fab team in USQ’s Scholarly Information and Learning Services division, I’ll be acting as a coach and catalyst to raise awareness, understanding, and capacity in maintaining a sustainable community engagement program.

I visited USQ last year to talk about community engagement, healthcare, storytelling, digital media, and what really listening to people and technology in Australia might entail.

This new adventure is going to be cracking good fun – but there’s still a few more exciting things to come out of my extended residency with the State Library of Queensland, so watch this space.

We The Humanities: Reflections

I just finished a seven-day stint at the rotating Twitter account @wethehumanities, where scholars, researchers, and practitioners from across the arts and humanities get to share their work and thoughts with around four thousand people online.

If the humanities are a creative and critical conversation about what it means to be human, who are “we” having those conversations with?

What opportunities do scholars create for members of the public to have a go at what they do? And to *fall in love* with what they do?

I wrote on these questions, and my experience at the helm of @wethehumanities, for City University London, here.