Mess and Macrohistory: Design Thinking and Beyond feat. @tegalex / Part 3

We’ve been talking about how to address the messy reality of library services over the last few weeks: not just the artists’ impression, the managerial vision, or the designer’s response to a brief.

With Dr. Kate Davis, my colleague at the University of Southern Queensland (USQ), we looked at using information experience to address community needs; before that, Auckland’s Jerome Rivera gave a wry take on the demands of frontline library service under the tagline “Code Brown“.

It goes beyond cleaning up after users in a public library setting, though. Code Brown  – understood more broadly as an attempt to address overlooked aspects of library information work – takes many forms and exists in many spaces.

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IX: Design Thinking and Beyond feat. @katiedavis / Part 2

Last time in this series we talked with Jerome Rivera of New Zealand about the messy realities confronted by frontline staff in libraries around the world. You can see some of that ongoing discussion via the #CodeBrown hashtag on Twitter.

What does an appreciation for messiness and uncertainty mean for the design of future experiences in libraries and their sister institutions? How can we best meet the information needs of the communities we serve?

Joining me this time is Dr. Kate Davis, my colleague at the University of Southern Queensland (USQ). Kate is a social scientist based in USQ’s Digital Life Lab, carrying out research into social media and the qualitative analysis of information experiences.

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Kate, I’ve heard of UX – user experience – but never IX. What is “information experience” all about?

IX is about understanding how people engage with information. It’s relational – focussed on the contexts in which people need, seek, manage, give, and use information. Read more

A new strategic vision for Queensland public libraries

My University of Southern Queensland colleague Kate Davis and I have won the tender to review the strategic vision for public libraries in Queensland, Australia.

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We’ll be drafting a successor to the existing VISION 2017 document after a season of consultation, workshops, surveys, and interviews with library staff, managers, and key stakeholders from across the state.

Find out more at the State Library of Queensland’s PLConnect blog.

Library Island hits #nls8

My professional development roleplay Library Island visited the New Librarians Symposium at the National Library of Australia last weekend.

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Librarians old and new joined forces to explore their work with communities in new, messy, and productive ways.

Going beyond the vogue for design thinking, the safe, fictional space of “Library Island” allowed us to engage with knotty questions of office politics, limited resources, managerial edicts, and library users who are sometimes airbrushed out of “future visions” – such as homeless people or those whose behaviour might be challenging to staff. Read more

What’s next

From May, I’ll be joining the University of Southern Queensland for six months supporting “proactive, strategic, and sustainable engagement with key stakeholders and communities internal and external to USQ.”

Working with Professor Helen Partridge and her fab team in USQ’s Scholarly Information and Learning Services division, I’ll be acting as a coach and catalyst to raise awareness, understanding, and capacity in maintaining a sustainable community engagement program.

I visited USQ last year to talk about community engagement, healthcare, storytelling, digital media, and what really listening to people and technology in Australia might entail.

This new adventure is going to be cracking good fun – but there’s still a few more exciting things to come out of my extended residency with the State Library of Queensland, so watch this space.