Poetry and information – A conversation with Helen Heath

The latest instalment of Scripturient, my column for Information Professional, is out now.

In this series, I’m looking at how we can push the boundaries of literacy in the 21st century, to encompass new areas of representation. What does it mean to read the future? To read risks? To read the forces that underpin our relationships and drive us psychologically? To read the signs and signals which exist in the natural world?

In the latest issue of Information Professional, I talk to writer Helen Heath from Aotearoa New Zealand about birdsong, technology, poetry, and the natural world.

What would change about your work if you read, or even wrote, a poem on waking up every morning? To what new things would you attend? What would you learn about information, and our relationship to it?

You can read the column in a PDF download here, or get your own copy of Informational Professional magazine here.

Was there ever really one normal? Discussion with Murray Cook and Brendan Fitzgerald

Today’s blog features a discussion between two colleagues, Murray Cook and Brendan Fitzgerald.

Murray helps organisations and leaders in the use of scenario planning to explore the future and its impacts upon current strategy.  He works on understanding disruption, detecting early signals of the emerging future, and developing responses to the changing environment.  Alongside his consulting work, Murray also works in executive education, most recently at Saïd Business School, and has previously led large, complex transformation programmes.

Brendan, director of 641 DI, works to build capacity for the library, government, and not-for-profit sectors in Australia and New Zealand. Formerly Manager of Digital Inclusion at Infoxchange, his focus is digital & social inclusion, its ability to reduce social isolation and loneliness in community. Working with clients across Australia and New Zealand including Hitnet, Grow Hope Foundation, State Library of New South Wales, LIANZA, City of Newcastle Libraries, and the Victorian Department of Jobs, Precincts and Regions, 641 DI delivers research and project evaluation services, digital inclusion planning and practice, as well as strategic consultation.

Last month, Murray & Brendan got together for a wide ranging discussion covering foresight, localism, their experiences in different sectors on opposite sides of the world, and even the nature of change itself.

Murray: 

Some topics we might discuss: How things are changing, how change itself has changed, and how we might use scenarios to attend to things we haven’t looked at before. There are never any facts in the future – but that’s more apparent than ever now, isn’t it?

Brendan:

I think it’s also important to look back; to consider those things in the past that you bring with you into the present – or leave behind. One of the things I know we’ve both been pondering: was there actually a “normal” in the first place?

Read more

Learning from Acknowledgments of Country

“I’d like to begin by acknowledging the traditional custodians of the land that we’re on, and paying my respects to elders past, present, and emerging.”

That’s the form of words as I say them now; the current evolution. I learned to say them on the lands of the Turrbal and Jagera people in what is now Brisbane, and the lands of the Jarowair and Giabal people in what is now Toowoomba. “Custodians” has recently replaced “owners”, at the suggestion of Chris Lee; “emerging” replaced “future” a while back, although I’m not sure entirely why, I just noticed that some people I respected used that word rather than the other.

The saying, as a whole, is an Acknowledgement of Country; a form of recognition and respect for Aboriginal and Torres Strait Islander people and their relationship to the land which is often spoken at the beginning of a gathering in Australia. These days, I say it when hosting online meetings and workshops on Zoom or other platforms. Although I’m currently in London, and might be speaking with people anywhere in the world, I usually choose the Australian form of words if I’m working in a multinational space, because Australia was where I first became aware of the need to acknowledge Indigenous peoples’ custodianship of the land, and of a formalised protocol which could guide us in doing so.

Read more

“New adventures in disasterology”: Learning from crisis with Christchurch Libraries

Katherine Moody is a librarian in Christchurch, Aotearoa New Zealand. She and I submitted a piece for the US Public Libraries Magazine at the end of March 2019, and it appears in the current (April/May 2020) issue. 

You can read that text, “Even In The Worst-Case Scenario”, as a PDF download here – but it would be an understatement to say that a lot has changed in the world since we wrote it! 

Worst Case Scenario

To keep the conversation moving forward, Katherine and I had a short discussion about libraries’ experience of crisis over the past year.

Matt:
In terms of our interest in coping with crises and turbulent situations, in understanding the part libraries have to play in these huge upsets: what has been learned?

Katherine:
So much has happened, both personally and professionally, and is continuing to happen, and taking a breath to look back is almost overwhelming.

I think we need to have the mindset – and the strategy – that we need to be prepared to face anything. I’ve been thinking a lot recently about some Crowded House lyrics recently: ‘I’ve been locked out / I’ve been locked in / but I always seem to come back again’. Read more

6 Hot Picks – NZ Library Life

Together with Australia’s Brendan Fitzgerald, I’m in Library Lifethe magazine of libraries in Aotearoa / New Zealand, this month, offering six hot picks and a few reflections on our recent NZ strategy workshops.

You can read our feature here, click on the image below, or check out the complete issue (PDF download) at the Library Life website.

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Strategy and Impact Workshops for LIANZA Aotearoa New Zealand

Last week, I ran two workshops for New Zealand culture and information professionals with the support of Australia’s Brendan Fitzgerald.

The sessions, hosted at the National Library in Wellington by the Aotearoa New Zealand library association LIANZA, explored foresight, strategy, and next-generation measures of impact. We sought to give Kiwi culture & information professionals the tools to examine the future and make judicious strategic decisions, then investigate new ways to measure and demonstrate the difference their actions make in the world.

One participant said:

​​The tools from the strategic session were the most immediately useful to me – I liked how they broke a large process down into smaller steps from which concrete directions came organically and iteratively. I also liked the argument that while evidence-based research is good, there is no evidence from the future, and the stress on the fact that there is more than one possible future.

It was good to have people from outside your immediate context test your assumption, and to do the same for others… I made a coffee date with someone who is already a second-degree connection in my network who I have been meaning to connect more closely with (bonus: they’re from a different GLAM field to me, so that was a plus for LIANZA making it open to multiple sectors).

You can read more at the Libraries Aotearoa website.

#MyLibraryMyStory: Strengthening Communities in Times of Crisis

National Library Week starts today in the US, and this year the American Library Association is asking people how their library makes their community stronger, using the hashtag #MyLibraryMyStory.

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There are countless ways in which libraries, by providing access to information, knowledge, and culture on the community’s own terms, strengthen neighbourhoods, institutions, businesses, schools, towns, cities, states, and entire nations. But you never realise just how much a library strengthens your community until disaster strikes.

In Ferguson, Missouri, it was the library’s acclaimed response to a period of civil unrest which made headlines around the world. When local schools closed, Scott Bonner and his team made a safe space for children in the community – they even carried on their lessons, thanks to the efforts of teachers who volunteered their time.

In Christchurch, Aotearoa New Zealand, the libraries made sterling efforts in the wake of a series of devastating earthquakes; more recently, the same city faced crisis once again after a horrific shooting, and once more, librarians found their spaces pressed into service, providing safety and refuge for the community.

When crisis strikes, organisations can sometimes flounder: unexpected threats can cause fuzzy thinking, emotional responses, or injudicious implementation of rehearsed responses to disaster. In the worst case scenarios, ill-considered efforts to mitigate or resolve a disaster can exacerbate the situation – most famously with the reactor incident at Three Mile Island.

Yet crises also offer possibilities to learn, adapt, and renew the institution’s mission and value for the community it serves. In the case of Ferguson, Christchurch, and many other communities facing different forms of crisis, libraries have demonstrated exactly how they make their communities stronger, even when “business as usual” has broken down.

That might mean offering storytimes to comfort the children of shocked and traumatised families.

Leaving wifi on in abandoned buildings to enable people to obtain information, or communicate with their loved ones.

Protecting valued heritage collections from the effects of disaster, or documenting and acquiring new materials to record the crisis itself for posterity.

Libraries have even been known to offer guides to others affected by a disaster in how to preserve or restore their damaged belongings, as the State Library of Queensland has done when floods strike their state.

As part of the #UKLibchat discussion on social media this month, we explored some of the ways in which libraries deal with disaster, risk, and impending crisis. You can see some highlights and further reading gathered in this Twitter moment.

When disaster strikes, a community’s resilience is tested. Libraries, as information institutions serving a wide range of needs in communities large and small, public and professional, general and specialised, are powerful actors offering safety, continuity, and comfort in the times of gravest crisis.

No library service seeks to be tested in the way those of cities like Christchurch and Ferguson have been, but in such moments, hidden aspects of libraries’ social role are made starkly manifest, offering lessons for us all.

That’s why #MyLibraryMyStory is dedicated to information professionals who have been tested by crisis, and who stood strong for their community.

The Librarians of Christchurch

The Tūranga central library in Christchurch, Aotearoa New Zealand went into lockdown during the terror attacks which occurred in the city centre last Friday.

Librarians onsite looked after the visitors in their care, while the service’s social media team provided emergency communications, as they previously had during the earthquakes which struck the city in 2010 & 2011.

Exterior of Turanga Central Library, Christchurch, New Zealand

Image by Wikipedia user Isaacfreem – used under a CC BY-SA 4.0 licence

A condolence book has been set up on the ground floor of Tūranga, so people can leave messages of support and sympathy for those affected by Friday’s mosque shootings.

Christchurch’s librarians have been tested by crises that no community should face, and proved themselves to be brave, compassionate, effective, and resolute. They are heroes of the information profession. Spare a thought for them this weekend.

Afterlives of Evidence: A Response from @katbhave

New Zealand-based librarian Kat Moody read my post on Afterlives of Evidence, archives, and grief last week. She offers this response, exploring military history, natural disasters, landscape and memory.

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Photograph by Kat Moody

Recently I had the opportunity at work to attend a course on character strengths run by the Mental Health Education Resource Centre. It’s great that these opportunities for healthcare professional development are being opened up to librarians. Last year I went to one of their courses on grief. This was an incredibly valuable session where I learnt a lot; one thing that stood out to me was that we don’t just grieve for people, we also grieve for places and things, particularly in times of change. Sometimes these aspects are inextricably linked.

Because I work in the centre of Christchurch, I am surrounded by sites of memory and sites of mourning. Read more

Elevate!

Rachael Rivera in Library Journal's Movers and Shakers 2018 awards

Last year, I was invited to give a keynote speech at Aotearoa/New Zealand’s national library conference, LIANZA 2017.

I wanted to realise a long-held dream and present a collective keynote with a number of Australian & New Zealand colleagues sharing the stage, but it wasn’t practical for LIANZA to fly a whole group of us across the Tasman Sea.

(They did, however, kindly accede to one request and arrange a special funded session on Indigenous Knowledge Centres, led by my brilliant Queensland colleague Lesley Acres).

In the end, we contrived a way to deliver a unique collective keynote – by taping my mouth shut and inviting members of the audience on stage in an hour-long series of creative, constructive, collaborative activities.

For me, the highlight came at the end of the keynote session, when two special guests materialised.

We had arranged for Auckland Libraries’ Rachael Rivera & Hamish Noonan to attend the conference in secret, taking the stage to conclude our keynote.

Rachael’s concluding comments triggered a debate about libraries and homelessness on national media in New Zealand, and gave both Rachael and her Kiwi colleagues the opportunity to stand up for library values, articulating their commitment to equity, justice, and access to the world of knowledge and culture for all.

In October, US librarian Justin Hoenke approached me to co-nominate Rachael for the American Library Journal‘s annual Movers & Shakers Award, highlighting professionals who have done exceptional work in libraries around the world.

Today, Rachael was announced as a winner of the 2018 Movers & Shakers Award and her friends & supporters worldwide are justifiably celebrating. From her days back in suburban Auckland to current international glory, including her own individual library keynote in Edinburgh,  Rachael is one of the greatest heroes of public librarianship in 2018.

Voices like hers deserve to be elevated. Look her up. Learn from her. Change the world for the better.

Read more about Rachael’s Movers & Shakers nomination at Justin Hoenke’s website.