Category: United Kingdom

The Time of the Surprise: Strategy for the Wooden World

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I spoke this week at the Inclusive 2040 event hosted in Plymouth, England, to explore the future of sustainable, equitable growth in that city.

Alongside speakers including Stephen Evans of the Learning and Work Institute, Fiona Tuck of Metro Dynamics, Alexis Bowater OBE, and Tim Sydenham, I presented an interactive session on strategic foresight, drawing on an adapted version of the IMAJINE scenarios.

Britain’s so-called “Ocean City” has been a strategically important naval site for centuries, thanks to its shipyards and dockyards. In exploring the future for the city, we also wanted to acknowledge its long history. Who we have been in the past shapes who we are today, and the potential for who we might need to become tomorrow.

In Plymouth’s naval heyday, the time of the Napoleonic wars, each ship was its own “wooden world”, a microcosm moving through the ocean. The image of a man o’war sailing into battle evokes a particular notion of strategy: directing one’s own organization like a vessel through changing waters, assessing the conditions of the weather and the sea, weighing one’s limited resources, managing the morale of one’s crew, and making judicious choices in combat and competition with other, rival ships.

Dominic Serres (1722-1793) – Return of a Fleet into Plymouth Harbour

At times, leading an organization can feel like steering one of the ships pictured in Dominic Serres’ Return of a Fleet into Plymouth Harbour: even in a familiar setting, all is not certain. Some hazards are evident and well-charted; others may lie below the waterline; others still may vary with the conditions of the sea and the sky. Each figure in Serres’ painting, whether on the land or aboard a vessel large or small, will have a different perspective on the waters which the fleet is seeking to successfully navigate.

Such multiple perspectives can prove useful in helping us to understand the three elements which Geoffrey Vickers identified as fundamental to wise decision-making in his book The Art of Judgment:

What is going on? What does it mean for us? And what can we do about it?

Yet our world is different from that of centuries past. The connections and complexities which define it have evolved considerably, as has the speed and quality of communication. Strategizing today involves much more than guiding a single ship, squadron, or fleet in competition against hostile powers.

As Trudi Lang and Richard Whittington write in Harvard Business Review, we must adopt a broad view of strategy, rather than leaders’ traditional approach of “taking the long view and focusing on where they’re going”:

Thinking narrowly, in terms of traditional sectors, industries, or geographies, can limit or blindside an organization. A better approach is to think in terms of systems. Doing so sensitizes leaders to broad changes of context and allows them to bring actors together from many sectors, which in turn enables the creation of new value.

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Was there ever really one normal? Discussion with Murray Cook and Brendan Fitzgerald

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Today’s blog features a discussion between two colleagues, Murray Cook and Brendan Fitzgerald.

Murray helps organisations and leaders in the use of scenario planning to explore the future and its impacts upon current strategy.  He works on understanding disruption, detecting early signals of the emerging future, and developing responses to the changing environment.  Alongside his consulting work, Murray also works in executive education, most recently at Saïd Business School, and has previously led large, complex transformation programmes.

Brendan, director of 641 DI, works to build capacity for the library, government, and not-for-profit sectors in Australia and New Zealand. Formerly Manager of Digital Inclusion at Infoxchange, his focus is digital & social inclusion, its ability to reduce social isolation and loneliness in community. Working with clients across Australia and New Zealand including Hitnet, Grow Hope Foundation, State Library of New South Wales, LIANZA, City of Newcastle Libraries, and the Victorian Department of Jobs, Precincts and Regions, 641 DI delivers research and project evaluation services, digital inclusion planning and practice, as well as strategic consultation.

Last month, Murray & Brendan got together for a wide ranging discussion covering foresight, localism, their experiences in different sectors on opposite sides of the world, and even the nature of change itself.

Murray: 

Some topics we might discuss: How things are changing, how change itself has changed, and how we might use scenarios to attend to things we haven’t looked at before. There are never any facts in the future – but that’s more apparent than ever now, isn’t it?

Brendan:

I think it’s also important to look back; to consider those things in the past that you bring with you into the present – or leave behind. One of the things I know we’ve both been pondering: was there actually a “normal” in the first place?

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Learning from Acknowledgments of Country

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“I’d like to begin by acknowledging the traditional custodians of the land that we’re on, and paying my respects to elders past, present, and emerging.”

That’s the form of words as I say them now; the current evolution. I learned to say them on the lands of the Turrbal and Jagera people in what is now Brisbane, and the lands of the Jarowair and Giabal people in what is now Toowoomba. “Custodians” has recently replaced “owners”, at the suggestion of Chris Lee; “emerging” replaced “future” a while back, although I’m not sure entirely why, I just noticed that some people I respected used that word rather than the other.

The saying, as a whole, is an Acknowledgement of Country; a form of recognition and respect for Aboriginal and Torres Strait Islander people and their relationship to the land which is often spoken at the beginning of a gathering in Australia. These days, I say it when hosting online meetings and workshops on Zoom or other platforms. Although I’m currently in London, and might be speaking with people anywhere in the world, I usually choose the Australian form of words if I’m working in a multinational space, because Australia was where I first became aware of the need to acknowledge Indigenous peoples’ custodianship of the land, and of a formalised protocol which could guide us in doing so.

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Webinar: Intro to Scenario Planning for Information Professionals

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On 18th March, at 12.30pm Greenwich Mean Time, you can join me for a webinar organised by the UK’s Chartered Institute of Librarians and Information Professionals.

We’ll be talking about scenario planning and foresight techniques which participants can employ in their organisations:

How can we prepare for an uncertain future? What part does good foresight play in resilience, organisational effectiveness, and community cohesion? If we can’t gather evidence from events which haven’t happened yet, and we don’t have a crystal ball to foretell what comes next, how can we complement evidence-based practice with sound strategic judgement?

This lively participatory session will introduce you to scenario planning, a method which allows us to examine the future by exploring the contexts which would most challenge our current assumptions – then deciding how to act in the present, based on what we have discovered.

Participants will learn the fundamentals of scenario planning and experiment with practical foresight tasks which can be immediately used after the session, across teams and organisations both large and small.

Find out more and book your place at the event’s homepage.

Truth, lies, fake news, futures, Brexit

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So, after the UK election, it looks like Brexit will be happening, barring a truly wild turn of events.

It hasn’t mattered to the electorate that politicians have lied to them; they haven’t been put off by misleading videos, the rebranding of a party’s social media account as a “fact checking” service, or the failure of politicians to submit to debates, interviews, and media scrutiny.

In fact, perhaps voters wanted to be misled – to be told that one can simply “get Brexit done”, after years of wrangling.

For information professionals, this moment returns us to the idea that policing facts will not solve the various issues of trust in information which have been bundled as “fake news”. People might accept being misled if they believe the political system is stacked against them; it seems people will also accept being misled if they are tired and frustrated by politicians’ failure to thread the needle of Brexit’s self-inflicted crisis.

Brits voted to leave the European Union in 2016 without a clear definition of what that meant, or what future relationship with Europe was being mandated. Politicians struggled to parse the meaning of that vote and, when Theresa May returned to the polls in 2017, the renewed “will of the people” was clearly and legitimately expressed in the form of a divided parliament. Nobody had a clear sense of how to deal with the outcome of that referendum.

Now, it seems the voters of the United Kingdom have chosen to slice the Gordian knot, irrespective of whether or not Alexander has lied to them, or what other cherished ties might be undone in that stroke.

What does all this mean for information professionals? Read more →

Are English libraries serious about fighting ‘fake news’?

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The upcoming general election is a big one for English libraries, as well as the nation at large.

It’s a serious test of Libraries Deliver, the national campaign to advocate for public libraries which was launched by the UK library association CILIP in association with the US organisation EveryLibrary. I don’t know much about the American campaign, or how it ports over to the very different environment in which British public libraries operate; it’s definitely the sort of moment at which one wishes that the information sector benefited from the attentions of an independent and questioning press.

In the UK, Ian Anstice at Public Libraries News does a great job of chronicling changes in the sector and navigating the fractious debate about public libraries’ future. CILIP’s own Information Professional is always a useful read, but is of course an organ of the library association itself. British librarians will also be found reading the interviews and features hosted by Princh, a Danish company offering cloud printing solutions to the sector. I’ve chatted to the Princh team before, at the suggestion of trusted peers and colleagues, but it’s always felt somewhat strange that such a significant platform for sharing librarians’ ideas is really a marketing campaign by a library supplier, where the library workers offer their thoughts for free and the Danes benefit from clicks, pageviews, and trickle-down prestige which they hope will earn them some money. It’s interesting to reflect on how questions of agendas, authorities, and funding surround the flow of information and news even within the information profession itself.

All of which brings us to the ongoing question of ‘fake news’, or the bundle of phenomena and practices including misinformation, disinformation, trolling, poor information literacy, and general carelessness which get lumped under that unfortunate label. Read more →

Dream and Deliver 2018

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Last year, I delivered a session called “Dream and Deliver” for librarians from across south-west England, hosted by Service Delivery Manager Tabitha Witherick and her colleagues at Libraries Unlimited. (The workshop’s excellent title was Tabitha’s idea).

Tabitha writes:

Dream and Deliver: Finding New Ideas, Developing Relationships, and Making Good Things Happen on a Budget

I had the pleasure of working with Matt on a regional project to bring together library people from across South West England, to provide a workshop packed with creative, practical tips and techniques for strengthening the library’s relationship with the community, empowering staff, and delivering spectacular, innovative, cost-effective programmes and services.

Matt is incredibly easy to work with; he supported me with information to complete funding applications, promotional materials to engage participants and helpful communication pre and post workshop. On the day the participants experienced a highly interactive session. Matt puts everyone at ease and fosters a collaborative atmosphere.

By the afternoon the group were creating new library experiences together, being encouraged to understand inclusivity and diverse perspectives and needs, experimenting and evaluating, all within the safe space that Matt had created for them.

As a result the follow up pledges the group put forward were really inspiring!

But don’t take my word for it, see what the participants said:

‘Matt is amazing! Really engaging, fun and informative. I look forward to using some of the techniques back at the ranch. Great, out of the box thinking, very refreshing. Can we borrow him please?’

‘Matt was really good at engaging everyone and making us all feel a bit special. I will definitely use the practical ideas like the penguin and kinder egg.’

‘A really innovative, refreshing workshop with an inspiring presenter. Lots of things to take away and think about and so many games and ideas to try back at the library. Lots of fun!’

‘It reminded me to look for solutions rather than simply identify problems. I feel renewed – there is a future in libraries!’

Castralien

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“Castralien” – a fantasy of the 1940s, a German refugee’s vision of a world-encompassing internment camp where displaced persons are shuffled between Britain and its colonies.

Hutchinson Square, Douglas, Isle of Man
Hutchinson Square, former internment camp in Douglas, Isle of Man – Image by Wikipedia user jamesfranklingresham under a CC-BY-S.A 3.0 licence

This week’s Marvellous, Electrical brings together Queensland ghost towns, Sixties television, European wars, plus histories and fantasies of offshore detention.

Read “Castralien” here.

Library under siege

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Last week was a huge one for British public libraries. A BBC report highlighted the severity of cuts to library services in recent years, and library lovers in the borough of Lambeth made national news when they occupied a branch due for closure.

I believe that the battles happening in Lambeth, and across the UK, aren’t just about those communities. They have lessons for librarians around the world. Read more →

We The Humanities: Interview with Daisy Johnson, University of York

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This week you can find me over at @wethehumanities, a rotating Twitter account where people working in the humanities get to share ideas, experiences, and stories. I’m using my week to talk about the grey areas between fact and fiction, dream and experience, stories and everyday life – as well as people who cross back and forth over the walls of universities and academic institutions.

Writer, researcher, and librarian Daisy Johnson blogs on children’s literature and literary tourism – which also happen to be her research topics as a doctoral candidate at the University of York. She began by telling me about her thesis.

I research children’s literature and literary tourism in the United Kingdom. I’m interested in what happens after the book; that moment when you visit somewhere in the real world that you’ve previously read about in a book.

I think I’ve always been interested in literary tourism without quite knowing what it is. I visited the Achensee in Austria when I was younger, solely because of my interest in the Chalet School series by Elinor M. Brent-Dyer, and ever since that point, I’ve been interested in the edges of the literary experience and what happens when you experience the fictional in the real world and vice-versa.

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