Six hours, three sentences for Libraries Tasmania

This September, I spent a day with senior leaders from Libraries Tasmania as part of my Australia/New Zealand workshop tour.

Accompanied by Aussie consultant Brendan Fitzgerald, my task was to help over 20 senior managers to agree an overarching mission statement that reflected an existing strategic plan, plus the full scope of an organisation encompassing archives, a museum, the State Library of Tasmania, and an island-wide public library service.

We set the scene for the mission statement with a series of iterative tasks exploring plausible futures that the organisation might face – and ways of responding if those futures came to pass.

By the end of the day, we had built enough common ground for the workshop participants to agree a wording which framed and articulated their service’s mission in an accessible yet inspiring way: three compelling sentences that could only be found after a solid day of future-facing inquiry.

Libraries Tasmania’s Executive Director Liz Jack wrote:

Throughout the day, Matt kept things moving while still being emotionally intelligent enough to notice when people were feeling uncomfortable, respectfully encouraging them to articulate what they were feeling and thinking.

Comments from participants included the following:

  • Matt captured the context of Libraries Tasmania very well and his in depth
    knowledge and experience of other libraries internationally added value to the
    sessions
  • Matt kept us on track and had a great ability to read the room
  • A great find!
  • Best facilitator seen in a long time; a good understanding of both strategic
    planning and the library field
  • Matt is one of the best. Clever listening and guidance and good subtle questioning of assumptions . . . a paradigm changer and questioner
  • The fact that there was an outcome was a significant improvement to any
    other vision/mission related workshop I have engaged in . . . It could not get
    much better.

Matt’s work has set us up with a mission statement that everyone has embraced and now owns, and the discussion and ideas he generated have laid a solid foundation for future planning and visioning work with the entire organisation.

You can read more at this site’s testimonials page.

Strategy and Impact Workshops for LIANZA Aotearoa New Zealand

Last week, I ran two workshops for New Zealand culture and information professionals with the support of Australia’s Brendan Fitzgerald.

The sessions, hosted at the National Library in Wellington by the Aotearoa New Zealand library association LIANZA, explored foresight, strategy, and next-generation measures of impact. We sought to give Kiwi culture & information professionals the tools to examine the future and make judicious strategic decisions, then investigate new ways to measure and demonstrate the difference their actions make in the world.

One participant said:

​​The tools from the strategic session were the most immediately useful to me – I liked how they broke a large process down into smaller steps from which concrete directions came organically and iteratively. I also liked the argument that while evidence-based research is good, there is no evidence from the future, and the stress on the fact that there is more than one possible future.

It was good to have people from outside your immediate context test your assumption, and to do the same for others… I made a coffee date with someone who is already a second-degree connection in my network who I have been meaning to connect more closely with (bonus: they’re from a different GLAM field to me, so that was a plus for LIANZA making it open to multiple sectors).

You can read more at the Libraries Aotearoa website.

The Librarians of Christchurch

The Tūranga central library in Christchurch, Aotearoa New Zealand went into lockdown during the terror attacks which occurred in the city centre last Friday.

Librarians onsite looked after the visitors in their care, while the service’s social media team provided emergency communications, as they previously had during the earthquakes which struck the city in 2010 & 2011.

Exterior of Turanga Central Library, Christchurch, New Zealand

Image by Wikipedia user Isaacfreem – used under a CC BY-SA 4.0 licence

A condolence book has been set up on the ground floor of Tūranga, so people can leave messages of support and sympathy for those affected by Friday’s mosque shootings.

Christchurch’s librarians have been tested by crises that no community should face, and proved themselves to be brave, compassionate, effective, and resolute. They are heroes of the information profession. Spare a thought for them this weekend.

Afterlives of Evidence: A Response from @katbhave

New Zealand-based librarian Kat Moody read my post on Afterlives of Evidence, archives, and grief last week. She offers this response, exploring military history, natural disasters, landscape and memory.

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Photograph by Kat Moody

Recently I had the opportunity at work to attend a course on character strengths run by the Mental Health Education Resource Centre. It’s great that these opportunities for healthcare professional development are being opened up to librarians. Last year I went to one of their courses on grief. This was an incredibly valuable session where I learnt a lot; one thing that stood out to me was that we don’t just grieve for people, we also grieve for places and things, particularly in times of change. Sometimes these aspects are inextricably linked.

Because I work in the centre of Christchurch, I am surrounded by sites of memory and sites of mourning. Read more

Elevate!

Rachael Rivera in Library Journal's Movers and Shakers 2018 awards

Last year, I was invited to give a keynote speech at Aotearoa/New Zealand’s national library conference, LIANZA 2017.

I wanted to realise a long-held dream and present a collective keynote with a number of Australian & New Zealand colleagues sharing the stage, but it wasn’t practical for LIANZA to fly a whole group of us across the Tasman Sea.

(They did, however, kindly accede to one request and arrange a special funded session on Indigenous Knowledge Centres, led by my brilliant Queensland colleague Lesley Acres).

In the end, we contrived a way to deliver a unique collective keynote – by taping my mouth shut and inviting members of the audience on stage in an hour-long series of creative, constructive, collaborative activities.

For me, the highlight came at the end of the keynote session, when two special guests materialised.

We had arranged for Auckland Libraries’ Rachael Rivera & Hamish Noonan to attend the conference in secret, taking the stage to conclude our keynote.

Rachael’s concluding comments triggered a debate about libraries and homelessness on national media in New Zealand, and gave both Rachael and her Kiwi colleagues the opportunity to stand up for library values, articulating their commitment to equity, justice, and access to the world of knowledge and culture for all.

In October, US librarian Justin Hoenke approached me to co-nominate Rachael for the American Library Journal‘s annual Movers & Shakers Award, highlighting professionals who have done exceptional work in libraries around the world.

Today, Rachael was announced as a winner of the 2018 Movers & Shakers Award and her friends & supporters worldwide are justifiably celebrating. From her days back in suburban Auckland to current international glory, including her own individual library keynote in Edinburgh,  Rachael is one of the greatest heroes of public librarianship in 2018.

Voices like hers deserve to be elevated. Look her up. Learn from her. Change the world for the better.

Read more about Rachael’s Movers & Shakers nomination at Justin Hoenke’s website.

The Fall of Box City: Havoc, chaos, and sheer delight with @ChaniTheunissen

A special guest joins us on the blog today. Chantel Theunissen, Children and Teens Librarian, Koraunui Stokes Valley Community Hub, and editor of New Zealand’s Library Lifetells us how she orchestrated havoc, chaos, and sheer delight to commemorate the closure of a temporary library in Aotearoa New Zealand.

Let me start off by saying all of my favourite things I’ve done at work (and in life really) haven’t been planned. Read more

LIANZA #Open2017 – Future Sound of Libraries / B-sides and rarities

This is the final part of a series on the LIANZA #Open17 library conference.

So you’ve seen how we planned a keynote where the main speaker keeps their mouth taped shut for nigh-on an hour. Seen what happened over the course of that hour. And even seen the consequences of the event.

This is the last post in this series setting out our process, so you can think about how to run such an activity, and push the boundaries even further than we did.

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In this entry I’m just going to focus on all the stuff which remained below the waterline – songs which didn’t make it to the final session, videos which inspired us but whose inspiration might not be very visible in the finished product. Read more

LIANZA #Open2017 – Future Sound of Libraries / The Process, pt. 3

This is part three of a series on the LIANZA #Open17 library conference, and my alternative keynote at that event. These blog posts should help you find ways to create your own participatory sessions, and to maximise their impact.

Last time, we went through everything that happened at the LIANZA Open 17 keynote, culminating in Rachael Rivera and Hamish Noonan’s excellent presentation on the services they have devised and delivered for homeless people in central Auckland. (You can read about their stupendous and internationally recognised work here).

I had approached Rachael to conclude the keynote so that it ended with a local voice and a speaker who was delivering practical front-line services to a New Zealand community. Rachael is a great example of a library branch manager whose teams are finding new and compelling ways to engage their community, from services for the homeless through to personalised one-to-one music sessions.

What happened next? How did this little library conference end up making national news in New Zealand? Read more

LIANZA #Open2017 – Future Sound of Libraries / The Process, pt. 2

This is part two of a series on the LIANZA #Open17 library conference, and my alternative keynote at that event. These blog posts should help you find ways to create your own participatory sessions.

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You can also watch a Youtube Playlist based on the LIANZA keynote here.

So, it’s the afternoon of Sunday 24th September, 2017, at the Addington Raceway in Christchurch, Aotearoa New Zealand. Laurinda Thomas has just given an excellent talk about librarians’ professional identity and I’m invited to the stage.

I acknowledge the traditional owners of the land and say a few words in te reo Māori.

Then this appears on the conference screens: Read more