Library Island hits #nls8

My professional development roleplay Library Island visited the New Librarians Symposium at the National Library of Australia last weekend.

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Librarians old and new joined forces to explore their work with communities in new, messy, and productive ways.

Going beyond the vogue for design thinking, the safe, fictional space of “Library Island” allowed us to engage with knotty questions of office politics, limited resources, managerial edicts, and library users who are sometimes airbrushed out of “future visions” – such as homeless people or those whose behaviour might be challenging to staff. Read more

Interview with @coffeemiss: creative leadership @slqld

Library as Incubator features my interview with Vicki McDonald – aka @coffeemiss on social media – State Librarian and CEO of the State Library of Queensland, Australia.

Vicki spoke with me about libraries as creative spaces supporting business and community projects as well as the arts and education. She also shared her own journey from a small-town library to executive leadership and strategic development roles in universities and local government.

Vicki says:

“The power of libraries is in their responsiveness.  Our community can ask to see anything in the collection; and we strive to encourage serendipity. If you think of a local public library and the way a community feels comfortable to walk through the doors and ask for our help, our services, it’s very different to how the public treat a museum or a gallery. At the State Library level, that means responding to the curiosity in people – and even encouraging them to be more curious!”

Read her full interview at Library as Incubator.

Best #FyreFestival Ever: From Melbourne to Library Island

1. #FyreFestival

So you may have been watching accounts of the Fyre Festival’s collapse on social media.

The much-hyped “luxury music retreat”, taking place on the Bahamas’ Exuma Islands, charged thousands of dollars for tickets. On arrival, festivalgoers found themselves stranded in emergency-relief tents, their luggage confiscated and dumped in a shipping container. By the end of the first day, the organisers had cancelled the event and attendees were struggling to leave the island.

One of the event producers gleefully noted that she hadn’t been made to sign a nondisclosure agreement and gave an account of what she saw as the festival’s inevitable downfall to New York magazine.

Festival organiser Billy McFarland told Rolling Stone:

The Exumas didn’t have a really great infrastructure – there wasn’t a great way to get guests in here – we were a little bit ambitious. There wasn’t water or sewage. It was almost like we tried building a city out of nothing and it took almost all of our personal resources to make this happen, and everything we had, to make this festival go on.

All of which reminds me of a wet weekend in Melbourne.

2. Chance, skill, and disaster

Over the past fifteen months, I’ve been working with health practitioners, librarians, and other professionals on ways to incorporate play and storytelling in their training and development.

As research for this, I took part in a game of Best Festival Ever at Arts House Melbourne in July last year.

Best Festival Ever, subtitled How To Manage A Disaster, is a participatory theatre presentation devised by Boho Interactive. Attendees take on the role of event producers faced with bringing a festival together at the last possible minute, dealing with sponsors, talent, merch booths, caterers, and bathrooms – as well as a party-hungry horde of festivalgoers.

By playing a series of simple games of chance or skill, the players collaboratively contribute to the success or failure of the festival as a whole – firstly as it’s being organised, and then in the latter stages of the game, improvising a response to catastrophic events.

Boho’s team originally created the game to explore environmental science through interactive theatre. The result is a lively event which examines whether our decision-making processes are well-equipped to deal with natural and man-made systems. Playing the game and attempting to run the “Best Festival Ever” forces us to confront the way we approach complex systems with more serious real-world consequences – such as the environment we live in.

If you get a chance to play this one day, you really should.

3. The Road to Library Island

It’s not hard to see how a game of Best Festival Ever – which only takes a couple of hours to play – might have sharpened the thinking of Fyre Festival’s organisers. Playing a frantic game against the clock to see if a festival’s Portaloos get cleaned is a marvellous way of focussing your attention on infrastructure. And a little time playing in the sandbox gives you the chance to prepare for the future – not just for what you hope or expect to happen, but also the catastrophic collapse of the systems you have in place.

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Libraries have proved resilient in these kinds of catastrophic scenarios, perhaps because of their strong connections to the community they serve. Whether it’s Scott Bonner’s team keeping their library open during the 2014 Ferguson riots, or Christchurch Libraries’ work during the earthquakes which struck their city in Aotearoa/New Zealand, libraries have some pretty great success stories to share from times of disaster.

So we spent last year working on a professional development session called Library Island. Our game uses this kind of play-based scenario to explore national strategies for public libraries, the problems of day-to-day library operations, and the challenges that arise when unexpected pressures are placed on the system.

Already Library Island has led to new communications and strategic approaches at the State Library of Queensland, and we’ll be taking the game to both the NLS8 and LIANZA conferences later this year. You can read more about Library Island, and this approach to professional development, in the current issue of Library Life.

In the meanwhile, why not pass some time with the Schadenfreude-heavy story of #FyreFestival on social media?

New Marvels, New Lenses: A Podcast

What can relatively young disciplines like information science and the allied health professions tell us about society and pop culture?

This weekend I hosted a podcast featuring scientist-turned-literary-editor Yen-Rong Wong, librarian Rachel Merrick, and occupational therapist Amelia DiTommaso, all based in Brisbane, Australia.

On the eve of a new exhibition at Queensland’s Gallery of Modern Art, these three creative professionals got together to explore Marvel’s superhero movies through new lenses informed by their expertise and experience.

Focusing on Doctor Strange (2016), the discussion embraced magic, mystery, science, history, identity, culture, politics, heroism, and lots of laughter.

From the history of Australian censorship to the dark side of healthcare, challenges in identity and representation, plus the arcane mysteries of  “readers’ advisory”, listen now for a mind-expanding journey.

Why hire a Creative in Residence?

Jane Cowell of State Library of Queensland has not one, but five answers for you over at Medium.

Jane hired me back in January 2016 for a residency intended to develop staff, challenge convention, engage the wider community, and showcase the organisation’s creative practice. Now, more than a year later, we’re looking back on a successful stint embracing libraries, communities, and partner organisations across Australia’s Sunshine State.

Read more about creative residencies over at Jane Cowell’s Medium account.

Library Island: The Professional Benefit of Play

What is the professional benefit of play? When is it better to impose an objective, and when should we learn through experimentation and happy accident? How can we “fail better” without wasting valuable resources?

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In this month’s Library Life magazine, I explore these questions through an account of the Library Island project I’ve been developing during my time at the State Library of Queensland.

Could it be that our next innovation challenge is to break down the walls between fact and fiction? Could story-based, open-ended play be as valuable for professionals as for children? Could it be physical, low-tech, and improvisational as well as digital?

You can read Library Life April 2017 here as a PDF download – my piece starts on page 12.

Three sentences – a good day’s work

Sometimes three sentences are a good day’s work.

I’ve been helping library leaders to refine an elevator pitch for the work State Library of Queensland does with public libraries.

RAPL, the Regional Access and Public Libraries team, has a range of duties – from administering grants to delivering professional development, fostering peer-to-peer networking, and setting industry standards. RAPL staff also promote literacy and wellbeing for children under five years old, support the digital skills of senior citizens, and advocate to local government on libraries’ behalf.

How do we condense that into something that is clear, elegant, brief, and compelling?

Well, here’s what we came up with:

Our scope, our goal, our offer:

Queensland has over 300 public libraries and Indigenous Knowledge Centres in communities from the desert to the reefs, from the mountains to the Torres Strait.

Together with local government, we ensure all Queenslanders have access to great public libraries that help communities thrive.

We advocate for public libraries, support their collections, their staff, and their programmes, and we share their successes.

Read more

Cocktails at the end of the world

Some nice feedback from a recent professional development session for library staff in Moreton Bay, Queensland.

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Project officer Karen Hewett from the town of Noosa evaluated an Innovation in Libraries training day run by State Library of Queensland together with Moreton Bay Libraries.

She wrote:

“If you have already had the pleasure of hearing Matt present, you will know to expect the unexpected. He had us replicating cocktails to find a solution to stop the world ending. Using a pack of playing cards with STEM careers on them, we managed to do just that.”

Sounds a bit far out? Here were the practical and applicable insights Karen took away from the session:

“We could easily replicate this activity in the branches during a team meeting. It would take about 10-15 minutes. It really cemented the concept that no matter what is thrown at you, if you look at it creatively you will find the tools to solve the problem.”

“Library staff constantly think on their feet to meet customers’ changing needs. It really made me appreciate the diversity of our team and how each of us has specialised skills making the collective team adaptable and resourceful.”

Read Karen’s full report at the State Library of Queensland website.

Let’s Do Something Awesome

I’m off to the Australian capital Canberra tomorrow to work with Libraries ACT on their annual training day.

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We’ll be looking at creative approaches to community engagement, and sharing some neat little tools from my team, including the WELCOME Toolkit for programme design. Read more

Outback adventures with Tammy & Matt

I spent last week on the road with the State Library of Queensland’s Tammy Joynson, delivering professional development with a twist & consulting with librarians & local government on future policies, strategies, plans and schemes.

You can see a 2-minute recap of our adventures here.