Informatics of the Oppressed? Interview with Rodrigo Ochigame

For the latest edition of Information Professional magazine, I interviewed MIT’s Rodrigo Ochigame about researching and building alternative systems to search, index, and filter the information we want, need, or require.

From social media protests over Brazilian land rights disputes to liberation theology, information technology in socialist Cuba and contemporary attempts to produce “alternative metadata”, you can read about Rodrigo’s work in the latest edition of my column “Scripturient”, here.

Was there ever really one normal? Discussion with Murray Cook and Brendan Fitzgerald

Today’s blog features a discussion between two colleagues, Murray Cook and Brendan Fitzgerald.

Murray helps organisations and leaders in the use of scenario planning to explore the future and its impacts upon current strategy.  He works on understanding disruption, detecting early signals of the emerging future, and developing responses to the changing environment.  Alongside his consulting work, Murray also works in executive education, most recently at Saïd Business School, and has previously led large, complex transformation programmes.

Brendan, director of 641 DI, works to build capacity for the library, government, and not-for-profit sectors in Australia and New Zealand. Formerly Manager of Digital Inclusion at Infoxchange, his focus is digital & social inclusion, its ability to reduce social isolation and loneliness in community. Working with clients across Australia and New Zealand including Hitnet, Grow Hope Foundation, State Library of New South Wales, LIANZA, City of Newcastle Libraries, and the Victorian Department of Jobs, Precincts and Regions, 641 DI delivers research and project evaluation services, digital inclusion planning and practice, as well as strategic consultation.

Last month, Murray & Brendan got together for a wide ranging discussion covering foresight, localism, their experiences in different sectors on opposite sides of the world, and even the nature of change itself.

Murray: 

Some topics we might discuss: How things are changing, how change itself has changed, and how we might use scenarios to attend to things we haven’t looked at before. There are never any facts in the future – but that’s more apparent than ever now, isn’t it?

Brendan:

I think it’s also important to look back; to consider those things in the past that you bring with you into the present – or leave behind. One of the things I know we’ve both been pondering: was there actually a “normal” in the first place?

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Interview with Betty Sue Flowers, Part 3: Libraries, Little Voices, and the Hidden Common Ground

This is the final instalment of a three-part interview with Betty Sue Flowers – you can find the first part here, and read the whole piece as a PDF download here.

Betty Sue Flowers, Ph.D., is a writer, editor, and international business consultant, Emeritus Professor at the University of Texas, and former Director of the Lyndon Baines Johnson Library and Museum.

She has been a consultant for NASA and the CIA, Visiting Advisor to the Secretary of the Navy, Public Director of the American Institute of Architects, and editor of scenarios for organisations including Shell International, the OECD, the University of Oxford, and the World Business Council for Sustainable Development.

She has written scholarly works on Robert Browning, Adrienne Rich, and Christina Rossetti among others, as well as serving as a consultant to television series including PBS’s Joseph Campbell and the Power of Myth. You can see more of her work and her extensive publication history here.

In September 2020, I talked with Betty Sue about her career, her accomplishments, and her understanding of the diverse fields she’s worked in, from foresight and healthcare to poetry, literary studies, and library leadership.

Your work on a television tie-in book with Joseph Campbell led, indirectly to you working on scenarios at Shell. How did that come to pass?

After I’d written the Campbell tie-in, people were calling me all the time for help with their books, and I turned them all down except for one person, Joseph Jaworski.

He was writing a book on leadership, Synchronicity: The Inner Path of Leadership, and though I’d never met him, I decided to say yes to his proposal.

I’ve always gone by this little voice inside that says “Yes”, and if it says “Yes”, I never go against it. It’s gotten me into a lot of trouble – good trouble. I didn’t have time, I was running the honours program at UT, I was a professor, I had a small child, and I wasn’t interested in his topic either – he wanted to write a book about the American Leadership Forum.

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Interview with Betty Sue Flowers, Part 2: From “Fire Alarm Time” to Generations of Love

This is part two of a three-part interview with Betty Sue Flowers – you can catch up on the first part here, and read the whole piece as a PDF download here.

Betty Sue Flowers, Ph.D., is a writer, editor, and international business consultant, Emeritus Professor at the University of Texas, and former Director of the Lyndon Baines Johnson Library and Museum.

She has been a consultant for NASA and the CIA, Visiting Advisor to the Secretary of the Navy, Public Director of the American Institute of Architects, and editor of scenarios for organisations including Shell International, the OECD, the University of Oxford, and the World Business Council for Sustainable Development.

She has written scholarly works on Robert Browning, Adrienne Rich, and Christina Rossetti among others, as well as serving as a consultant to television series including PBS’s Joseph Campbell and the Power of Myth. You can see more of her work and her extensive publication history here.

In September 2020, I talked with Betty Sue about her career, her accomplishments, and her understanding of the diverse fields she’s worked in, from foresight and healthcare to poetry, literary studies, and library leadership.

Just thinking of your own writing for a moment, with your early poems, with your teenage plays, did you have an ideal audience, or a specific reader in mind?

I wrote plays for my cousins to perform at Christmas, but actually as a teenager, a play I wrote was performed on television in my home town of Waco, Texas. It was a satire on the Kennedy administration. It was put on TV, and I thought it was quite funny, and obviously it was a political play, intended to be of relevance to the world; they were going to rebroadcast it, and then the assassination happened, and that was the end of it.

That shocking, moving event changed my sense of where I was heading. But my first published poem, which I wrote as a Brownie scout, was about meeting a beggar selling pencils on the street in Abilene, Texas. I was in my uniform, and I thought the appropriate thing to do was to give him the Brownie salute: to stop and acknowledge his humanity. I did this, and he saluted me back, and that was an interaction I wrote about. The little girl and the beggar. The point of the poem was to establish a human connection which overcame the way people were treating him on the street. Insofar as my writing has had an implicit purpose, it was something about opening eyes.

Can you talk a bit more about your process when you’re writing your own poetry?

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Interview with Betty Sue Flowers, Part 1: From Rhythmic Systems to Scenarios as Theatre

Betty Sue Flowers, Ph.D., is a writer, editor, and international business consultant, Emeritus Professor at the University of Texas, and former Director of the Lyndon Baines Johnson Library and Museum.

Betty Sue Flowers

She has been a consultant for NASA and the CIA, Visiting Advisor to the Secretary of the Navy, Public Director of the American Institute of Architects, and editor of scenarios for organisations including Shell International, the OECD, the University of Oxford, and the World Business Council for Sustainable Development.

She has written scholarly works on Robert Browning, Adrienne Rich, and Christina Rossetti among others, as well as serving as a consultant to television series including PBS’s Joseph Campbell and the Power of Myth. You can see more of her work and her extensive publication history here.

In September 2020, I talked with Betty Sue about her career, her accomplishments, and her understanding of the diverse fields she’s worked in, from foresight and healthcare to poetry, literary studies, and library leadership.

The interview will run in three parts on this blog, but you can also read the full transcript now as a PDF download.

You’ve had such a varied and accomplished career, it’s hard to know where to start. Then I saw one of the earliest and most curious entries on your CV: you were a lab assistant at something called the Rhythmic Systems Laboratory?

I started life off as a scientist. I put my way through college working in a zoology lab. I’m still in touch with my mentor, who went on to the University of Virginia. My love of poetry took me away from that path – I just kept following it in another direction.

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Fandom & Information Literacy: Discussion with Ludi Price

Sometimes – often – the most interesting ideas comes from the margins. The status quo is best challenged from the borderlands and fringes, the shadows, anywhere that is overlooked.

In our digitalised world, new ways to create, manage, and share information are emerging all the time. The most innovative and rewarding approaches might not come from the institutions that are longest established, have the best trained staff, or the most substantial budget.

They might come from places where people are driven by passion to experiment with something new.

I recently sat down for a chat with Dr. Ludi Price, China & Inner Asia Librarian at London’s School of Oriental and African Studies, and an Honorary Visiting Fellow at City University’s School of Library & Information Science. Her research has focussed on fan information behaviour: the ways in which communities of people with a shared passion for pop culture have managed, organised, and distributed information relating to their fandom.

What can information professionals, the institutions and communities they serve, learn from the way that fans deal with the same challenges and opportunities faced by those who deal with information for a living? Ludi has some answers.

“The first, the fast, and the least reluctant to change will succeed”: Interview with Saskia Van Uffelen, Digital Champion for Belgium, Part 2

Saskia Van Uffelen is the Digital Champion for Belgium, tasked with promoting the benefits of digital society as part of the European Commission’s efforts to ensure every European citizen acquires the digital skills they need to remain productive, employable and enfranchised. After a career encompassing roles at Xerox, Compaq, HP, Arinso, Bull, and Ericsson, she is currently Corporate Vice President for the French group GFI, supervising developments in the Benelux countries. Saskia is also the author of Dare For Tomorrow: Leading, Working, Learning, and Living in a Digital World. You can read the first part of our interview here.

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As Digital Champion, you have an interest in the future of the public library, an institution which is also very dear to my heart. The social changes you’re describing will have an impact on our civic information institutions, and the context they operate in.

You’ve said elsewhere that, “If anything has remained the same in your organisation (culture, processes, eco-systems), it will simply not work anymore. You need to adapt your company and your culture. Adapt or die.”

Are libraries too prone to thinking about what used to work, instead of looking strategically to the future and to forces outside their sector?

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“New Measures, New Metrics” Workshop for CILIP, 27th October 2020

On Tuesday 27th October, I’ll be delivering a half-day online workshop for the UK’s library & information association CILIP.

In “New Measures, New Metrics“, we’ll be sharing tools for understanding, measuring, and evaluating the impact of library and information services.

Join me for a three-hour participatory session exploring new ways to define, capture, evidence, and act on the difference that information professionals make to the communities they serve.

Image by Júnior Ferreira on Unsplash

New strategic plan for National & State Libraries Australia

National and State Libraries Australia (NSLA), the peak body for Australia’s national, state, and territory libraries, has just published its new strategic plan.

I was pleased to work with the NSLA team on diagnosing the challenges and opportunities they face, then devising a guiding policy and coordinated actions to lead NSLA and its members into the future.

You can watch NSLA Chair Marie-Louise Ayres and Deputy Chair Vicki McDonald introduce the new plan in this video, and download the new plan here.

“NSLA represents the national, state and territory libraries of Australia – we’ve been running as a collaboration since the 1970s, but it’s always a challenge to strategise for nine different institutions.

We approached Matt to help us shape up a new strategic plan just as the outbreak of COVID-19 was reaching its crescendo around the world. Matt already has a strong reputation and following among our libraries, with deep knowledge of the Australian landscape. With face to face workshops no longer an option, we decided that he was the right person to help us clarify our thinking at a distance, in a context that was changing as quickly as we could verbalise it.

Matt worked one-on-one via Zoom with the NSLA Executive Officer in Melbourne, and facilitated online workshops with the NSLA Chair and Deputy Chair in Canberra and Brisbane. Despite the unfriendly time zone for London, he cheerfully and skilfully shepherded us to find consensus on a series of priorities that could resonate with nine libraries around Australia – all the while asking us why, how, and what if. Matt’s approach was refreshingly accessible and jargon-free. We were reminded through this process that a strategy is much more than a collection of unconnected aspirations, and that the whole is only as strong as its parts.

Matt has been delightful to work with. In a relatively short time, he left us well placed with a strong draft plan to present to our full committee of nine library CEOs, as well as a series of resources and ideas for measuring impact in libraries – all managed from the opposite side of the globe.”

– Dr. Barbara Lemon, Executive Officer, NSLA

After Frederic Laloux: Reinventing Information Organizations

“Something is broken in today’s organizations…The pain we feel is the pain of something old that is dying…while something new is waiting to be born.”

Frederic Laloux, Reinventing Organizations

So much of organizational life is onerous and frustrating these days. For many of us, the day job is characterised by aggravation and a sense of soullessness: a “cold, mechanical approach” which trades agency and responsibility for box-checking accountability and loss of control.

Reinventing Organizations: A Guide to Creating Organizations ...

That’s what Frederic Laloux argues in his 2014 book Reinventing Organizations, which explores alternative models for those institutions and businesses willing to dissolve hierarchies and pursue new management paradigms.

Laloux’s case studies include the Dutch healthcare organization Buurtzorg, which delivers community care in leaderless self-organizing teams of ten to twelve nurses, and FAVI, a French automotive supplier which has divided itself into self-managing “mini-factories” whose teams operate without executive management. These businesses and institutions, Laloux argues, resemble living systems more than the organisations of old. They are evolving beyond previous, rigid ways of bringing people together to achieve a goal: the army, the university, the corporation…even the organized crime syndicate.

Laloux presents a practical vision for a world where “no one is the boss of anyone else”, and our organizations begin to take on an organic character.

The approach is intended to work across many sectors, with examples including highly regulated industries such as the energy industry and food processing. I thought I’d spend some time thinking about what it would mean for information organisations – archives, libraries, and other entities which create, store, share, and manage information – to explore Laloux’s approach. What would it take for us to reinvent the Information Organization? Read more