Author: Mechanical Dolphin

New strategic plan for National & State Libraries Australia

Mechanical Dolphin

National and State Libraries Australia (NSLA), the peak body for Australia’s national, state, and territory libraries, has just published its new strategic plan.

I was pleased to work with the NSLA team on diagnosing the challenges and opportunities they face, then devising a guiding policy and coordinated actions to lead NSLA and its members into the future.

You can watch NSLA Chair Marie-Louise Ayres and Deputy Chair Vicki McDonald introduce the new plan in this video, and download the new plan here.

“NSLA represents the national, state and territory libraries of Australia – we’ve been running as a collaboration since the 1970s, but it’s always a challenge to strategise for nine different institutions.

We approached Matt to help us shape up a new strategic plan just as the outbreak of COVID-19 was reaching its crescendo around the world. Matt already has a strong reputation and following among our libraries, with deep knowledge of the Australian landscape. With face to face workshops no longer an option, we decided that he was the right person to help us clarify our thinking at a distance, in a context that was changing as quickly as we could verbalise it.

Matt worked one-on-one via Zoom with the NSLA Executive Officer in Melbourne, and facilitated online workshops with the NSLA Chair and Deputy Chair in Canberra and Brisbane. Despite the unfriendly time zone for London, he cheerfully and skilfully shepherded us to find consensus on a series of priorities that could resonate with nine libraries around Australia – all the while asking us why, how, and what if. Matt’s approach was refreshingly accessible and jargon-free. We were reminded through this process that a strategy is much more than a collection of unconnected aspirations, and that the whole is only as strong as its parts.

Matt has been delightful to work with. In a relatively short time, he left us well placed with a strong draft plan to present to our full committee of nine library CEOs, as well as a series of resources and ideas for measuring impact in libraries – all managed from the opposite side of the globe.”

– Dr. Barbara Lemon, Executive Officer, NSLA

Who Are The Isley Brothers of Foresight?: Hidden Currents and George Lipsitz’s Footsteps in the Dark

Mechanical Dolphin

In 1992, a consignment of around thirty thousand bath toys was lost from the Ever Laurel, a container ship bound from Hong Kong to Tacoma, Washington. During a storm in the North Pacific Ocean, several containers were washed overboard, including one bearing “Friendly Floatees”. These Chinese-made toys took the form of red beavers, green frogs, blue turtles, and yellow ducks, and when the container holding them broke open, the Floatees were free to travel the oceans.

File:Sitka, Alaska (7708801150).jpg
Sitka, Alaska by Wikipedia user Christopher Michel – CC BY-SA 2.0

Ten months after the spill, most of these bath toys arrived on the beaches near Sitka, Alaska, but not all of them shared this fate. A number spent the winter of 1992-93 frozen in the ice of the Bering Sea. Some floated back into the North Pacific, and yet others made their way through the Arctic Ocean to the North Atlantic. Oceanographers eagerly studied their unexpected trajectories, which revealed previously unknown information about ocean currents.

footstepsIn his book Footsteps in the Dark, the American historian George Lipsitz uses this event to explore how cultural phenomena such as pop music also circulate via hidden currents, finding new life and new uses in different times and different places around the world.

He describes how KC and the Sunshine Band found their sound by combining influences from Pentecostal Christianity, doo-wop, Santería drumming and Bahamian “junkanoo” carnival music; how the infectious beat of Dion’s “The Wanderer” has its roots in the Italian tarantella; how a composition by George Clinton of Parliament owes its “operatic” quality to synagogue chanting which Clinton heard in childhood at a schoolfriend’s bar mitzvah.

Lipsitz also attends to the social uses of such music. Analysing the Isley Brothers number which gives his book its title, he considers it an account of 1970s Black American experiences which were neglected by journalists and historians:

“As far as we know, the Isley Brothers did not intend to be historians of these changes or even to create a historical record of them with their music. They never chose to present an empirical accounting of events organized in chronological order, nor did their songs speak directly about politics, laws, or leaders. The Isley Brothers did not do research in traditional archives filled with government documents, personal records, or diaries of famous people. Yet they displayed extraordinary familiarity with and knowledge of what we might call the alternative archives of history, the shared memories, experiences, and aspirations of ordinary people, whose perspectives rarely appear in formal historical archival collections.”

Lipsitz gives us the tools to look not only at the past, but also the future, through lenses we might have previously neglected: sifting pop culture for overlooked clues to social change, examining cultural movements to understand the hidden currents which drive them, and making meaning from the “Friendly Floatees” which have drifted away from the course prescribed by the dominant social, political, and economic order.

“My hope,” he writes, “is that reading popular music as history and interpreting history through popular music will help us to hear the footsteps in the dark, to see how history happens and why music matters.” I believe that Lipsitz’s book also has much to teach us about the way we look at the future. Read more →

After Frederic Laloux: Reinventing Information Organizations

Mechanical Dolphin

“Something is broken in today’s organizations…The pain we feel is the pain of something old that is dying…while something new is waiting to be born.”

Frederic Laloux, Reinventing Organizations

So much of organizational life is onerous and frustrating these days. For many of us, the day job is characterised by aggravation and a sense of soullessness: a “cold, mechanical approach” which trades agency and responsibility for box-checking accountability and loss of control.

Reinventing Organizations: A Guide to Creating Organizations ...

That’s what Frederic Laloux argues in his 2014 book Reinventing Organizations, which explores alternative models for those institutions and businesses willing to dissolve hierarchies and pursue new management paradigms.

Laloux’s case studies include the Dutch healthcare organization Buurtzorg, which delivers community care in leaderless self-organizing teams of ten to twelve nurses, and FAVI, a French automotive supplier which has divided itself into self-managing “mini-factories” whose teams operate without executive management. These businesses and institutions, Laloux argues, resemble living systems more than the organisations of old. They are evolving beyond previous, rigid ways of bringing people together to achieve a goal: the army, the university, the corporation…even the organized crime syndicate.

Laloux presents a practical vision for a world where “no one is the boss of anyone else”, and our organizations begin to take on an organic character.

The approach is intended to work across many sectors, with examples including highly regulated industries such as the energy industry and food processing. I thought I’d spend some time thinking about what it would mean for information organisations – archives, libraries, and other entities which create, store, share, and manage information – to explore Laloux’s approach. What would it take for us to reinvent the Information Organization? Read more →

Interview with The Writing Platform

Mechanical Dolphin

I think one of the hard things about trying something new is figuring out how to work with people’s expectations. When you click that link, do you want to be told a good story? Do you want to be given a good puzzle, with the satisfaction of finding the “right” solution? How much effort should you be expected to put in? How much uncertainty should you experience?

I spoke with Simon Groth of The Writing Platform about my most recent interactive text, The Library of Last Resort.

Windblade toy on the planning wall at State Library of Queensland

We talked about strategy and foresight, audience and agency, libraries and information (inevitably), and also learning from the wonder, freedom, and richness of children’s play.

It was a good chat. Check it out over at the Writing Platform website.

Fight, Flight, and Futures Thinking: Getting Control of Organizational Panic

Mechanical Dolphin

“The body’s reaction under critical incident stress has almost nothing to do with how you think rationally. Instead it has almost everything to do with ingrained responses, be they trained ones or instinctive ones. The amygdala will choose. It has the chemical authority to override your conscious thoughts and decisions. It also has the chemical authority to enforce its decision despite your conscious will.”

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Scuba divers by Flickr user Tim Snell CC BY-ND 2.0

In an article on “accounting for adrenalin” in situations of self-defence, US Air Marshal M. Guthrie describes the challenges of making swift and effective decisions under extreme stress. Often in such situations, our own instincts seem to act against us.

Guthrie gives the example of scuba divers who drown despite having full oxygen tanks; in a moment of crisis, the amygdala reacted by driving them to clear their airways, spitting out their breathing tube despite the diver being consciously aware that they were underwater.

“Deeply ingrained reactions are far more likely than conscious decisions,” Guthrie writes. “And don’t even get me started on how much training you have to do to override and replace your body’s instinctive responses with new ones. Regardless, you won’t be selecting an option from a menu of choices calmly and rationally like you do in the training hall. Your body is going to pick its own response in a maelstrom[.]”

Organizations aren’t precisely like organisms, and the way we think when we work collectively isn’t quite like the dramatic individual encounters which trigger our adrenal glands. Often an organizational crisis is measured in hours, days, or weeks, rather than seconds and minutes. It will involve discussion, policy, and procedure, with a pace and structure quite different from the amygdala prompting an unreasoned – and possibly counterproductive – survival response.

Still, organizations can go into a panic just as much as individuals can, and when they do so, they may start making harmful or counterproductive decisions. Significant among the situations which trigger such panic are “feral futures“. In these situations, we think we have tamed the environment we are operating in, but misunderstand what is going on, and our action based on false premises or data in fact makes things gravely worse. Read more →

“Laboratorios Bibliotecarios y Redes de Colaboración” Online Course for Community Innovators

Mechanical Dolphin

LabCiudadano

“Cómo montar un laboratorio ciudadano“, a new online course for people and institutions who want to experiment with citizen innovation involving libraries and other cultural institutions, has just been released by Medialab Prado and the Spanish Ministry of Cultura and Sport.

I contributed the course module on evaluation and impact, in collaboration with Pascual Pérez of the Office of Civic Innovation and Nora González of Civicwise.

Spanish-speakers interested in taking part or knowing more can find out more from both the Spanish Culture Ministry and Medialab Prado.

 

“Nexter” Webinar with Canadian information professionals, August 13th

Mechanical Dolphin
I’ll be talking with Canada’s Rebecca Jones as part of the “Nexter” webinar series next month.

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We’ll be discussing questions of leadership for information professionals in these times of strategic uncertainty. How do we rethink community access to information, knowledge, and culture through the COVID era and beyond?
 

José Esteban Muñoz: Foresight and Cruising Utopia

Mechanical Dolphin

“Queerness is primarily about futurity and hope. That is to say that queerness is always in the horizon.” – José Esteban Muñoz

1: Future blindspots in gender, identity, and sexuality

I’ve been spending most of my time on foresight and strategy for several years now. It’s challenging, lively work, helping people and organisations to look at the future and seek out their blindspots to support better decisionmaking. Often we construct scenarios, imagined future contexts, to inform that work, creating plausible futures which challenge current assumptions and provide a unique vantage point on the present.

Late last year, I wrote about the whiteness of foresight and the ways in which this kind of work, and its practitioners, might be blinkered by lack of diversity.  But those aren’t the only kind of blinkers we encounter when we turn our gaze towards the future.

Before lockdown, I attended a scenarios workshop constructing big global futures, intended to explore fundamental questions about the ways our societies will be organised in decades to come.

The project generated a number of visions of the world in 2050, with huge changes not only to how we live and work together, but even the ways in which technology might be integrated into our own bodies. Yet despite all this radical transformation, people shied away from reimagining the personal relationships which underpinned this world. In the finished scenarios, featuring a number of personas from each imagined future, there was little sense of the ways in which family life and its related intimacies might have changed or been changed by the forces at work in each version of 2050.

Looking around the room at the workshop participants – largely white, European, degree-educated, mostly presenting as straight – I wondered what questions we had refused to ask ourselves, or address, as a result of our own identities and points of view, the life experiences and perspectives we had brought to the workshop by mere virtue of who we were. Read more →

Post-normal science in the time of COVID-19: Discussion with Jerome Ravetz

Mechanical Dolphin

Over the last few weeks, I’ve been speaking and exchanging e-mails with the philosopher of science Jerome Ravetz, one of the originators of the notion of Post-Normal Science. This is an approach to science which addresses the wider social context in which scientists and their institutions operate, intended to serve in situations where high-stakes decisions must be made and the environment is characterised by deep uncertainty.

JerryRavetz
Jerry Ravetz, by Wikipedia user Saltean – CC BY-SA 4.0

Given that definition, what could be more “post-normal” than our experience of 2020? Jerome and I had a long chat which covered the pandemic and our response to it, warring traditions of folk and elite science, philosophy, gender, science fiction, truth & reconciliation, and electoral politics.

You can read the full transcript of our chat as a PDF download here, but some extended highlights appear below.

Matt:
So, what does an exponent of post-normal science make of the current pandemic?

Jerry:
For a while, the uncertainties and complexities diagnosed by the post-normal science approach have been coming in from the margins, until right now they’re almost in the mainstream of thought and discussion. Once that happens, it will open new possibilities – and new problems. Read more →

Nesta interview: Using scenarios to reimagine our strategic decisions

Mechanical Dolphin

Earlier this year, I took part in the ‘Scenarios and the Future of Work’ project, hosted by the Danish Design Centre in conjunction with the innovation foundation Nesta.

Rain on the Mountain

Nesta’s Juan Casasbuenas interviewed me about the experience, and the benefits of scenario planning, for their blog.

“Scenarios should stretch your thinking and challenge you to reimagine where you’re headed strategically, but they’re always grounded in the here and now: looking at the weather on the mountain to understand what might happen in the valley below.”

We also talked about technology, fear, and the surprising history of photographic manipulation which lies behind deepfakes.

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You can read “Using scenarios to reimagine our strategic decisions” here.